[Resolved] Tata Photon Plus — NET USAGE CHEATING / NOT PROPER INFORMATION ABOUT THE PRODUCT

dkjoshi

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

NOT GIVEN ANY INFORMATION ABOUT THE USAGE OF INTERNET PROVIDED BY TATA PHOTON PLUS BY INSTALLATION REPRESENTATIVE & CLOSED INTERNET W/O ANY INFORMATION.
INTERNET FREE USAGE PROVIDED 10 GB FOR TWO MONTHS. BUT PLAN WAS NOT CLEARLY TOLD.
WE HAVE CALLED ON CUSTOMER CARE No REGARDING THE NETNOT WORKING. THEY TOLD YOU HAVE USED EXCESS INTERNET(18 GB AGAINST 5GB & TOLD THAT 10 GB IS DEVIDED IN EQUALLY IN TWO MONTHS) SO WE HAVE STOPPED YOUR INTERNET SERVICE. BUT IT WAS NOT TOLD TO US & NO USER PASSWARD & USAGE CHECKING METHOD WAS TOLD. NOW THESE PEOPLE ARE ASKING FOR PAYMENT OF 5000 TO START OF INTERNET SERVICES.
NOW WE HAVE GOT A MAIL MENTIONING THE EXCESS USAGE OF INTERNET.
THESE PHOTON PEOPLE ARE CHEATING THE CUSTOMERS. DILEEP KUMAR

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Arun Rohilla 26193

from Rewa, Madhya Pradesh

hmmmm no night plans

no unlimited plans

costly as compared to others...

no proper usage plans

minimum recharge Rs 200...cool but what the heck is only 250mb For the whole month...any o[censored]s can easily finish it -in a single day...and they provides it for a whole month...damn

recharge with 500 and get around 500-650 Mb for a month... what it means that if want to a download a rare movie of around 600 mb from internet using tata photon plus it will cost you only 500 Rs...god help us...

so whats the main point is to DO NOT BUY IT if you are a day-night downloading BuZZ like me

Neha Vinayak

from Delhi, Delhi

I faced a similar problem.
I took a photon + connection 2 months back with 1 gb free usage.. but that 1 gb got over within a week.
I then registered a complaint with the tata photon + call centre and they told me that for every page that i browse, the usage is rounded off to Mbs... just imagine.. every page will not cost more than a few kbs and they are charging in Mbs for every page..

I wonder how the regulatory authorities are allowing them to be in business using such policies..

I have stopped using photon + after that, but my investment over their modem (Rs. 2500) is a complete waste now.

ariff7866

from Pune, Maharashtra

Hi,

this is jadadish have taken tataphoton plus connection. Here i am not getting proper signle and i have not downloaded anything in this month. But tataphoton guys surprised me with more than 3k bill. which i am not ging to pay. Requesting you too all dont go for Tataphoton plus connection. They are loosting from us like anything.

Could you please help me out to solve this issue. Today when i calledup to customer care ( vibhav calledup at 9.21pm) he is not at all ready to take a complaint. Advice me how can i launch the compaint against TATAPHOTON PLUS .

Regards,
Jagadish
[protected]

ariff7866

from Pune, Maharashtra

TATAPHOTON + ARE CHEATERS .
HI,
this is Jagadish, using tataphoton plus connection. I have taken 650 plan with 1gb download free schem.Last month i have paid 2, 080/- after calling to customer care. they said i had that much o[censored]sage which i didnt.
this month they surprized me lot with morethan 3k bill. Today i had a talk with customer care guy VIBHAV at 9.21pm to launch the complaint but he is not ready to take the compaint againt tataphoton.

Please advice me what should i do now. Now my immediate action is i am not using this STUPID TATA CONNECTION who they are CHEATING PEOPLE. Now adivce me for my next approach..

Regards,
Jagadish