Tata Photon Plus — they are defrauding customers by not getting promised speed | |||
Tata photon plus are not giving proper download speed when i download something from torrent sites. This is unfair. they should allow us to use for what we are paying. i am at 10 gb plan so i should be free to use my 10 gb limit the way i want. they are stopping me us use their bandwidth. they sux Was this information helpful? | |||
 9 Comments | |||
Comments
OMG...tata support agent clearly told me that we cannot do anything regarding this problem. This must be noticed by suitable authorities. TATA Photon+ is playing with consumer rights. Going to surrender my connection soon.
Damn it !!! Tata has restricted P2P services e.g. Torrent, kazza, LimeWire to the speed of 128kbps.
@turbohead: they are going to lose huge number of customers very very soon...just downgrade your plan or stop their service. I think Reliance Netconnect+ are not throttling speed of P2P and file sharing websites
Tata Photon plus is providing very good internet connection but its of no use for me when important downloading websites are throttled. Speed is still below 14KBps...i m not opening new complaint cause i have been told that this will not be fixed. I am just commenting to let others know that TATA PHOTON PLUS THROTTLE THE SPEED OF P2P SERVICE AND RAPIDSHARE ETC..
ya. i too have the same problem. low speed 10kbps
If you wanna stop piracy that block the website. whats the point of slowing down the speed. you guys are making foool of your customers. News customers like me should have been told about your P2P policy, which i guess is no where on your website...
Big Cheaterssss...
Big Cheaterssss...
tata photon is blocking sites like rapidshare.com and filesonic while bsnl is not taken such steps .tata photon should have informed their customers before taking such step.I purchased to download with top plan. I feel cheated. I would have not recharged if this step was informed me prior.
'DISGUSTING' I will drop Tata photon soon
'DISGUSTING' I will drop Tata photon soon
It just happened to me on 20th Sept.
Around 15 file hosting sites were blocked on my Photon+ postpaid.
I raised a complaint on Friday 23rd Sept.
The Engg called me on 24th thinking i'm dumb and asked me to troubleshoot. He was not convinced that i did it all and wasn't ready to accept that it had been blocked by TTSL.
Finally after he trblshted to his best knowledge he assured me a callback later.
Then his supervisor called in the evening bluntly telling me that YES these file hosting sites have been blocked by TTSL and it's been done for everyone across India.
I questioned him that "How can they decide what sites i access and what not when i'm paying them for the plan i opted for" He had no answer.
They are trying to act as a concerned parent to decide things for us.
I have emailed the appellate authority yesterday though i know they would not respond back. Would wait for 1 more week before finally surrendering my Tata Photon+ connection.
TTSL is not fooling us... They are fooling themselves by taking this autocratic decision.
Around 15 file hosting sites were blocked on my Photon+ postpaid.
I raised a complaint on Friday 23rd Sept.
The Engg called me on 24th thinking i'm dumb and asked me to troubleshoot. He was not convinced that i did it all and wasn't ready to accept that it had been blocked by TTSL.
Finally after he trblshted to his best knowledge he assured me a callback later.
Then his supervisor called in the evening bluntly telling me that YES these file hosting sites have been blocked by TTSL and it's been done for everyone across India.
I questioned him that "How can they decide what sites i access and what not when i'm paying them for the plan i opted for" He had no answer.
They are trying to act as a concerned parent to decide things for us.
I have emailed the appellate authority yesterday though i know they would not respond back. Would wait for 1 more week before finally surrendering my Tata Photon+ connection.
TTSL is not fooling us... They are fooling themselves by taking this autocratic decision.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Yesterday i found that the same thing has been done with rapidshare. Cap or block whatever you want but only after when user has reached his/her monthly data transfer limit otherwise this is clear cheating to save bandwidth. If you cannot afford bandwidth then why you guys have made attractive tariffs to attract customers?