Tata Photon Plus — Very Slow Broadband Speed | |||
I am resident of Vashi , Navi Mumbai , having Tata Photon Plus wireless broadband . I am facing with very slow browsing and download speed from past 3-4 Months. I had made several complaints but Tata Communication Call center executives closes the complaint saying that the reason for slow speed is network problem and they are adressing to fix network problem soon. But till now no progress. I am really frustated with poor service from Tata. My Complaint Number with Tata is :[protected] Thanks, Was this information helpful? | |||
 3 Comments | |||
Comments
Tata Photon Plus - Pathetic Network and Horrible Customer Care Service
I've taken Tata Photon Plus in June, 2010. The network is very very slow. It is 1 or 2 KB instead of 3.1 MBPS. I raised complain 4 times to resolve the issue. The customer care assistant assure me for expert visit at my home and created appointment. But the expert has not visited a single time. When I called customer care to enquire why this is happenning, they informed that the complain has been closed saying the expert has already visited my home and the issue has been resolved!!! I have informed them that I'll not pay the bill untill the issue is resolved. The customer care agent has talked in such a way that it seems they are not at all educated to behave with customer!!! Horrible Service... Shame on Tata Photon. I have asked all of my friends never to take Tata Photon/Tata Photon Plus connection.
I've taken Tata Photon Plus in June, 2010. The network is very very slow. It is 1 or 2 KB instead of 3.1 MBPS. I raised complain 4 times to resolve the issue. The customer care assistant assure me for expert visit at my home and created appointment. But the expert has not visited a single time. When I called customer care to enquire why this is happenning, they informed that the complain has been closed saying the expert has already visited my home and the issue has been resolved!!! I have informed them that I'll not pay the bill untill the issue is resolved. The customer care agent has talked in such a way that it seems they are not at all educated to behave with customer!!! Horrible Service... Shame on Tata Photon. I have asked all of my friends never to take Tata Photon/Tata Photon Plus connection.
Dear Customer,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that we are unable to trace your records with the given Tata complaint number connection number.
We request you to kindly provide us your Tata Photon connection details, your email id or your alternate number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that we are unable to trace your records with the given Tata complaint number connection number.
We request you to kindly provide us your Tata Photon connection details, your email id or your alternate number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
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Tata Photon Plus — very slow in networking
I have purchased the Tata photon plus internet on 10/09/2010.It is spoken to me; this speed of downloading is 3.1Mbps. But when i am going for any downloading, it shown as a speed of 3 to 4 kb/sec. and for one downloading any music it has taken more than one hour.
And one movie i has already done for downloading on 18/09/2010 morning, it is still running & not downloading.
Even i accessed my system for personal networking, Yahoo, Rediff & Google; it also takes long time to open.
So give me some correction regarding the speed, otherwise i have to remove my connection forcefully.