[Resolved]  Tata Photon Whiz — excess billing/ lack of customer care

Address:

Anantapur, Andhra Pradesh

I bought a Tata Photon Whiz modem on Feb 13, 2010, and immediately there were problems: though I paid for the modem and an unlimited plan of Rs. 849.00, the charge failed to get accepted and they stuck me with pending balances from the very first day: in fact, I was told to pay extra when I had just bought the modem. The dealer seemed to sort it out with customer care....but, here's, the hit:

Five months later, June 12, 10, I'm told I have a negative balance and made to pay out an extra 250.00 Rs. to clear the balance and get the recharge of Rs. 849.00(which I'd already paid) operative. I pay up, and receive an sms thanking me for clearing the pending balance of Rs. 88.68 from 13 Feb!!! The dealer and I call customer service and we talk to a Guruprasad who's in charge, and he then informs me that all the Trans ID details of my payments that show up on the Tata Photon sms are invalid. He tells me that there is nothing to be done, becos I'm giving him invalid IDs, ie. its my fault!

SO THE CUSTOMER CARE PERSON IS TELLING THE CUSTOMER THAT TATA'S OWN DETAILS OF PAYMENT (TRANS ID NOS.) ARE INVALID!! WHAT IS THE CUSTOMER TO DO??

I've been paying extra, with no reason given, because of the "pending balance" from the day I bought the modem. How is this possible??

Moreover the connectivity is really low, with speed getting stuck at 00.00 off and on. I'd like to return the modem and ask for my money back because of the excess billing, poor customer care, and overall frustration. Does the TATA co. live up to its reputation, and allow me to return the damn thing for a refund of the modem, or will they ever try to clear up the problem of this fraudulent billing??