Tata Photon Whiz — Device is not working

Address:

Mumbai City, Maharashtra

My Photon Whiz No. [protected] is not working since last one month. I have given several complaints ( Complaint Nos[protected],[protected],[protected],[protected] etc ) I was asked to hand over the device to Service Cenrtre in Mumbai at Ghatkopar. The device was reeived by due servicing after 10 days. Then I was asked to hand over to Tata shop for activation. The device is not getting activated. Every day I am making complaint to the Tolll free number provided by the company, next day I get mail from Tata Photon services web side that the complaint is resolved and closed. I daily fight on the phone and raise fresh complaint.
I do not understnd how the complaints are getting closed without resolving? Is their any senior person to look into the issues? No senior persons phone number are provided by the the company. Also their contacts are not available on web side.I do not understand where to fight for the issue.
I am getting mentaly tortured by the company services as also the bill is getting generated monthly.

If the issue is not getting resoved I will be forced to move to consumer court.

Thanking you,

Yours faithfully,

Vishwas Dalvi

Mob. [protected]