Tata Safari — Pathetic Servicing and unnecessary change of car parts

Address:

Bangalore, Karnataka

Initial Mail to Tata Motors:
Hello Natasha,

I dont remember if I thanked you last time for looking into my complaint;

if I did'nt, I apologize.

Thank you.

But, I write again as inspite of your appreciated, high-level intervention

and the subsequent 'thorough' follow-up by your service mechanics, the

grave problem I cited in my earliuer mail is back.

And the most unusual thing is that the bolts have managed to loosen over

only a distance of 800-1000 kms!

I noticed it only when one day suddenly we found the car wobbling

dangerously on a highway and losing traction.

As I mentioned earlier, the problem was addressed last time by your

mechanics and they even glued it when tightening the bolts.

I wonder if there is a bug/defect for the said part that makes it come

loose so frequently and with hardly any strain.

Let me please re-iterate the gravity of the problem; last time I mentioned

that the wheel may come off....well it really does seems that the

suspension as a whole is very loose or about to come off.

I dread the consequences if this were to happen when I am driving with my

kids in the car!

I have had the car in your workshops on atleast 4-5 occassions to deal with

this problem.

Obviously tightening the bolts are not the answer.

I do not write this mail to rave and rant and get pissed off at Tata

Motors.

In fact I beseech you to please refer me to a knowledgable mechanic who

knows the car internals very well and can address the problem once and for

all.

If a part needs replacement, then so be it.

But I need a conclusive and trust-worthy advice and panacea to my

problems.

Is this asking for too much?

Warm Regards,

Dileep Marar.

+91 [protected].


2nd Mail after servicing and a bill of repairs for 300K, which did not solve the problem:
Hello Mr.Rakesh,

I was out of the country on assignment and only recently returned.
The wobbling problem for which Concorde motors, changed nearly the entire suspension and also changed a wish-bone has not fixed the problem!
Now, this does not surprise me as I had to take my car back to the service center after a couple of days and then it was told to me that a certain steering part is the culprit and that this part is not available at the moment.
If this above mentioned part fixes the problem, why did Concorde motors change my suspension parts and the wish-bone? Why was I plastered with a bill of nearly 30K??
Also, after the suspension parts were changed, the vehicle makes a cacophony of screeches, whines and the most abominable noise which scares pedestrians!
It has come to a point where the gated community I live in issued me a request to service my car for the noise it makes when it goes over the speed-breakers in the layout!!
Not only is this car a nightmare to drive and get it serviced, it is also a source of great embarrassment.

Now that I am here, I intend to pursue this matter to all the powers that be and escalate it to the heavens!
My patience has run thin and I intend to publicize this matter with TeamBHP, leading magazines and the consumer court.

Before I do this I would appreciate it if you could help me deal with this problematic and defective piece of machinery called the Tata Safari.
Also, I have a simple question, how come Concorde technicians wasted nearly 30K changing parts which did not address the problem?
I have serious doubts about the technical competency of the Concorde mechanics and engineers!
As soon as I took delivery of the vehicle, I pointed out that the problem remains, but I was quietened by arguments like, this road is uneven, the vehicle will wobble!!

I dont want you to address this problem by referring me to Concorde again!...PLEASE! It is a waste of yours and my time.
I would appreciate it if you could put me in touch with senior Tata Engineers who know the vehicle well enough to pin-point the problem.
Reiterate...no CONCORDE MOTORS.

All you have to do in case you think I am blowing this out of proportion is to drive my car.
You will understand my frustration.
My car is a disaster waiting to happen, because Tata Motors did not service the car well.

Regards,
Dileep Marar.