[Resolved]  Tata Swach - Online Order - Damaged Goods Received — non receipt of product

Address:

Karaikal, Puducherry

Dear sir
i have placed order on june 30 2011 and dispatched from your office on 4th of july


it is more than 15 DAYS

i got call from your call center it gives non responsible reply.your customer care team gives reply before reading the contains of letter

(encosed copy for further reading)

i think i have made mistake of ordering tata swtch. had i order pureit i would have got in two days only .if your service's are so good that

you anoid customer before he becomes customer and user god only should bless your product and shipment company

post office would be better choice for you i think.


unable to locate the consignment hence this mail


please track it and help me get tata swatch at earliest.

.

thanking you
mahesh kawle
[protected]












On Tue, Jul 12, 2011 at 10:30 PM, mahesh kawle <[protected]@gmail.com> wrote:

Dear sir
i have placed order and dispatched from your office on 4th of july
it is more than week
unable to locate the consignment hence this mail
please track it and help me get tata swatch at earliest
thanking you
mahesh kawle




On Tue, Jul 12, 2011 at 9:22 AM, tata swach <[protected]@tatachemicals.com> wrote:

Dear Sir,

The consignment number gets uploaded in the system after 2 days of placing an order.

Thanks & Regards,

TATA SWACH customer care team



http://www.tataswach.com/images/logo_ts_01.gif



From: mahesh kawle [mailto:[protected]@gmail.com]
Sent: Monday, July 11, 2011 9:30 PM
To: tata swach
Subject: non receipt of tata swatch






Dear sir,
i have not received tata swtch so far that is on 11/ 07/2011.
tracking on courier is blocked by courier company
requesting you for action at your end

thanking you

dr mahesh kawle

mobile [protected]
call time 11 am to 11 pm all days
if busy call again after an hour









We are pleased to let you know that the order you placed on the TataSwach website has been dispatched. Your order details are given below. Please keep this email; you will need to refer to the order number in any future communication.
Order number:[protected]
Order date: 30 June 2011
Status: Dispatched
Date of dispatch: 04 July 2011
Courier name: BLAZEFLASH
Consignment number:[protected]
You can track your order through this page: www.tataswach.com/shopping/order_tracking.aspx



Items


Quantity


Unit Price


Cost

Tata Swach Smart + extra Tata Swach Bulb (Tata Swach Smart — green)


1


1213.00


1213.00


Subtotal


1213.00







Total


1213.00


Free shipping; price is inclusive of taxes



Shipping details:
no.7 ganesh nagar p.k.salai extn karaikal 609602
Karaikal
Puducherry
India
638455
[protected]



Your order will be delivered within 10 working days. We will try our best to reach the order to you in the estimated time, but we cannot guarantee it
No cancellation will be accepted once the material has been dispatched or after 48 hours of placing of the order, whichever is earlier



For enquiries on your order, write to us at [protected]@tatachemicals.com