| Address: | Jaipur, Rajasthan |
This our First Mail To Company
Hello Sir,
I opted a WiMAX Connection Three month and I am not satisfied by your services, and I need to withdraw the connection. And I want to get my money back as your sales executive Mr. Avi Gupta promised me. Please do the needful ASAP, and provide me a complaint ID too.
This our First Mail To Company
Reply Of this mail :-
Dear Mr.Dhiman,
Thank you for bringing your concern to our notice.
We would like to inform you that we are unable to trace your records with the information provided by you. Hence, kindly revert to us with your broadband Email ID followed with the domain name e.g. [protected]@vsnl.com or [protected]@vsnl.net or [protected]@eth.net to enable us to forward your request to the concerned team and do the needful at the earliest.
We tried to track your account with respect to your name but were unable to match your account with the details we got in result. So in order to provide the resolution to the correct party/account holder we request you to revert with your VSNL ID to do the needful.
Incase if you still have any concern please revert to us.
For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.
This is Second Mail to company :-
It's very immersing that you can not care of your customers.
i am facing so many problem and i got frosted.
i call so many time to your executive( AVI GUPTA [protected]) but he does not receive any call
then i will call another number he is abusing me and say you can not do anything.
i have call so many time at your customer care number & your toll free number but no response from that side they said every and every we will solve your in two days.
we have receive so many message from [protected]@tatacommunications.com but no any needful solution
i want to say this is my last message for you now if dint solve my problem not return my money.
i will compliant in consumer court .
Reply of this mail :-
Dear Mr.Dhiman,
Thank you for bringing your concern to our notice.
We would also like to inform you that if there is any refund or adjustment applicable, then the amount will be processed within 60 days From the date of Customer premises Equipments Recovery.
We thank you for your association with us and look forward to serve you again in the future
For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.
Warm Regards,
Jango Abraham,
This Our third mail to company :-
Hi Sir
there is no progress on my complacent & now your recovery agents came at office and say return our instrument and all the thing. your 6500Rs. are adjust in your monthly rent. this is not fair because we haven't use your services but you are charging for that.Now give me a proper answer and proper solution.
Was this information helpful?
