[Resolved] Telebuy — Product is defective very bad customer service | |||
Hi this is Manisha , I had purchased product ABcircle pro in July2010 while using the machine the nuts broke and the machine stopped working . This product has one year warranty when i called up the main office of telebuy company to lodge a complain the people refused to repair the product I would like to request you to take some immediate action against the Telebuy company their contact number is as follows : tel : [protected]> Telebuy Was this information helpful? | |||
Jul 7, 2016 Complaint marked as Resolved Verified Support Jun 06, 2016 Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in
Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected]
| |||
 29 Comments | |||
Comments
Telebuy - Air Wave Fryer NOT working
Hello, My name is Sibin. I have bought a Telebuy’s Air Wave Fryer on 02.Dec.2014. It is NOT working.
Please provide a good one. Otherwise correct its problem immediately.
My Address:
Sibin,
Sarathalayam,
Near Railway Station,
Kazhakuttom PO.
Trivandrum. Kerala,
PH: [protected]
Hello, My name is Sibin. I have bought a Telebuy’s Air Wave Fryer on 02.Dec.2014. It is NOT working.
Please provide a good one. Otherwise correct its problem immediately.
My Address:
Sibin,
Sarathalayam,
Near Railway Station,
Kazhakuttom PO.
Trivandrum. Kerala,
PH: [protected]
The courier guy informed me that he would deliver it by noon. I waited for the courier guy for 2 hrs but he didnt show up and finally I called him to check where he was.He shouted saying he can't deliver it and asked me to wait for two more days.He cursed me very badly saying telebuy delivers the products my afternoon and they can't provide an ETA for the end cusromer delivery..When the same incident was reported to telebuy they provided a standard response saying "we will check and get back" But didn't hear back from them after that. so won't recommend this to anyone.. Bad customer care response and uncultured delivery team who uses abusive language against to the customers.
The courier guy informed me that he would deliver it by noon. I waited for the courier guy for 2 hrs but he didnt show up and finally I called him to check where he was.He shouted saying he can't deliver it and asked me to wait for two more days.He cursed me very badly saying telebuy delivers the products my afternoon and they can't provide an ETA for the end cusromer delivery..When the same incident was reported to telebuy they provided a standard response saying "we will check and get back" But didn't hear back from them after that. so won't recommend this to anyone.. Bad customer care response and uncultured delivery team who uses abusive language against to the customers.
Dear Customers,
Greetings from Telebuy...!!!
We have gone through your complaint. We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in
http://www.tbuy.in/index.php?route=information/customer_care.
Incase of any escalation please contact me directly in[protected] / [protected].
Greetings from Telebuy...!!!
We have gone through your complaint. We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in
http://www.tbuy.in/index.php?route=information/customer_care.
Incase of any escalation please contact me directly in[protected] / [protected].
Dear Customers,
Greetings from Telebuy…!!!
We have gone through your complaint & regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] or write is in [protected]@telebuyindia.com for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.
In case of any escalation please contact me directly in[protected] / [protected].
With Regards,
Ajay Kanagasabapathi,
Manager
Customer Care
Telebuy.
Greetings from Telebuy…!!!
We have gone through your complaint & regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] or write is in [protected]@telebuyindia.com for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.
In case of any escalation please contact me directly in[protected] / [protected].
With Regards,
Ajay Kanagasabapathi,
Manager
Customer Care
Telebuy.
Hi
I have purchase BODIPRO ROLLER, Its sping has veen damage within 1 month & i have request that send me spring because ur service center is not avilable in chandigarh but your CCE saying you should dispatch here we will repair it and send you But Its is very bad . who will carry delivery cast?
We need spring can u deliver or not. If not then kindly revert @ [protected]@gmail.com,
I can take help in other way...or knocked another door .
At finaly telebye product service is very bad
My complain no is :[protected]-2015)
[protected]-2015)
For Order Details
(Order Ref No. [protected]) for BODIPRO ROLLER, BODY MASSAGER.
For any clarification contact @ [protected]
I have purchase BODIPRO ROLLER, Its sping has veen damage within 1 month & i have request that send me spring because ur service center is not avilable in chandigarh but your CCE saying you should dispatch here we will repair it and send you But Its is very bad . who will carry delivery cast?
We need spring can u deliver or not. If not then kindly revert @ [protected]@gmail.com,
I can take help in other way...or knocked another door .
At finaly telebye product service is very bad
My complain no is :[protected]-2015)
[protected]-2015)
For Order Details
(Order Ref No. [protected]) for BODIPRO ROLLER, BODY MASSAGER.
For any clarification contact @ [protected]
TeleBuy is a No.1 fraud company. Customer care service is utter waste.
If you are uneducate, they will cheat you very nicely and you will lose thousands of money. Be careful with Telebuy product.
I am Karthik from Tirupur, village area. I saw a ad in TV for Sewing machine and i called to Customer care to enquire more about the product. After they said the information about the product, they asked me to place order on the same day to avail offer price. I said, give me 1 day time to discuss with my parents and from that day i got lot of calls from Manimala (customer care girl) to place order and tortured me a lot. Finally because of her torture, i placed a order and received product on the very next day. I was shocked with quicker delivery. They might think customer can escape to reject the order, so delivered very soon.
Order # [protected]
Order Date :[protected]
It was worked on 1st day with small hiccups and from 2nd day, it started giving trouble and it stops working. I called to customer care and girl (Akila) responded very badly that she doesn't even know how to deal with customers. I informed about the condition of Sewing Machine and she coolly replied that if you want to service the machine, go and give it to nearest service center (i.e In Erode).
Do you think, i spent thousands of rupees to buy this useless bad quality machine and walk to your service place frequently ?
In the beginning Manimala informed me that in case of service necessity, give a call to customer care. They will come and give service at doorstep. But, after so many enquiries with Service center team, i came to know that there is no such doorstep service available.
Why she wants to give such FALSE STATEMENT to sell the product to achieve her monthly target. Is this the way her Managers trained her to give FALSE STATEMENT ?
I called to customer care for service from day 2 and still not even get a valid response from their side.
Ashamed on your worst service.
People, my humble request that not to buy any product from Telebuy. Then you have to suffer a lot by losing money, patience and everything.
If you are uneducate, they will cheat you very nicely and you will lose thousands of money. Be careful with Telebuy product.
I am Karthik from Tirupur, village area. I saw a ad in TV for Sewing machine and i called to Customer care to enquire more about the product. After they said the information about the product, they asked me to place order on the same day to avail offer price. I said, give me 1 day time to discuss with my parents and from that day i got lot of calls from Manimala (customer care girl) to place order and tortured me a lot. Finally because of her torture, i placed a order and received product on the very next day. I was shocked with quicker delivery. They might think customer can escape to reject the order, so delivered very soon.
Order # [protected]
Order Date :[protected]
It was worked on 1st day with small hiccups and from 2nd day, it started giving trouble and it stops working. I called to customer care and girl (Akila) responded very badly that she doesn't even know how to deal with customers. I informed about the condition of Sewing Machine and she coolly replied that if you want to service the machine, go and give it to nearest service center (i.e In Erode).
Do you think, i spent thousands of rupees to buy this useless bad quality machine and walk to your service place frequently ?
In the beginning Manimala informed me that in case of service necessity, give a call to customer care. They will come and give service at doorstep. But, after so many enquiries with Service center team, i came to know that there is no such doorstep service available.
Why she wants to give such FALSE STATEMENT to sell the product to achieve her monthly target. Is this the way her Managers trained her to give FALSE STATEMENT ?
I called to customer care for service from day 2 and still not even get a valid response from their side.
Ashamed on your worst service.
People, my humble request that not to buy any product from Telebuy. Then you have to suffer a lot by losing money, patience and everything.
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+91 44 4244 7015
+91 44 4391 7099 [Corp Office]
Tower A, 2nd Floor, Prince Info Park, Ambattur, Chennai, Tamil Nadu, India - 600058
Ordered 2 Table Mates through Telebuy India over phone. Got it delivered on Nov 15th 2014 at my home Chennai. One was delivered faulty ( where the table top does not sit FLAT). Raised a compliant with Telebuy customer card within another 20mins of delivery. Told that it will be replaced free of cost at door step. But till not no positive response from customer card on replacement. Very IRRESPONSIBLE ATTITUDE and treating customer like a DOG after product delivery.
Invoice NO: VG1415/139529
Invoice Date: 15-Nov-2014
Order No: [protected]
Location: Chennai
Got compliant #[protected]Nov 15th)
Compliant # :[protected]Nov 18th)
Compliant # :[protected]Nov 18th)
Compliant # :[protected]Nov 19th)
I want to take this up with Consumer court and want full refund for the defective products as well as sue them for this irresponsible behaviour with customer after product delivery.
Thanks,
Balaji
[protected]