The Mobile Store — NON DELIVERY OF SAMSUNG GALAXY Y DUOS IMEI NO [protected] AFTER REPAIR IN WARRANTY PERIOD

Address:

Kolkata, West Bengal

ON[protected] MOBILESTORE, SALTLAKE CITY, SECTOR-1, KOLKATA-64 TOOK MY SAMSUNG GALAXY Y DUOS BEARING IMIE NO [protected] FOR TWO REASONS a) 2ND SIM NETWORK WAS NOT WORKING AND b) BATTERY BACKUP WAS NOT UP TO THE MARK. TECHNITIAN GOBINDABABU (CELL NO [protected]) WHILE TAKING MY HANDSET, HE FORTHWITH OPENED IT AND INFORMED IT WITHIN 7 TO 10 WORKING DAYS THE SET WILL BE REPAIRED AND NO CHARGE WILL BE REQUIRED AS IT IS IN WARRANTY PERIOD. THAT SIR, ALMOST 39 DAYS HAS BEEN ELAPSED THE SET HAS NOT BEEN SET RIGHT AS YET AND WHEN I MAKE A CALL TO THE TECHNITIAN OF MOBILESTORE IN THE AFORESAID NO HE NEVER RESPONSE AND AS MANY AS 15 TIMES I VISITED MOBILESTORE AND IN EVERY TIME HE OPINES THAT WITHIN A DAY OR YOUR SET WILL BE REPAIRED.

THAT SIR, THE SET WAS IN WORKING CONDITION AND IF ANY REPAIRMENTS IS REQUIRED THAT TOO IS MINOR. BESIDES I CONTACTED TO CUSTOMER CARE AND A COMPLAIN REGISTRATION WAS DONE AGAINST MY MOBILE SET WHOSE NO IS AS MSCO10025728 ON[protected] FOLLOWED BY SEVERAL EMAILS AND TELEPHONIC TALK WITH THEM BUT ALL ARE IN VAIN. KINDLY LOOK INTO THE MATTER AND INFORM ME ACCORDINGLY.

THANKS AND REGARDS

ASHISH KUMAR BASU
ADMINISTRATIVE OFFICER
L.I.C OF INDIA
[protected]
email: ashish.[protected]@licindia.com