[Resolved]  The Professional Couriers — Document/item sent is lost and no response from the service provider

Few receipts and mobile internet device was sent by me on 28.11.2009 2.25 PM through Professional courier ,Tirunelveli Branch. The entire parcel was lost and when enquired they asked us to give a complaint. Upon receipt of the same they asked us to arrange for the contents again so that they will send it again free of cost. This is not the only instance and they open and see the contents if it is valuable the employees take it and respond as documents lost.