[Resolved]  Tikona — AMOUNT DEDUCTED Reg. CONNECTION CANCELLATION

Address:

Mumbai Suburban, Maharashtra

DEAR SIR,

I applied for tikona connection on[protected]. one person came from tikona broadband services and demonstrated about their plans and speed.
when i am taking 512KBPS connection i will get the download speed of 200 kbps. after that i paid 3000/- cash to that person name pramod. after 2 days installation person came to my site and he explained about speed regarding download he cleared that on 512kbps connection it is impossible to get 200kbps downloadspeed. i called marketing person at that time and enquired that this is true or not. he said i commited to 200kbps download speed. after 15 days i did not get the connection and i want cancel that connection called to coustomer care and cancelled that connection. after that they give me the refund of 2448/- in the place of 3000. i enquired about this matter to customercare person they said on the base of when customer want to cancel the connection his side we will deduct the amount of 552/-. there is nothing wrong from my side. tikona company marketing person duped regarding download speed issue. when company is not able to take action against that marketing person how customers can believe this tikona company. i want to take total refund behalf of tikona connection i[censored] my billing account no and other deatails i will provide that. [protected].