Tikona — Bill issues | |||
Hi, My ID is [protected]. My problem is that they are not sending the bill properly for 3 months in a row before the due date. Its the same scene this month. To make it worse, I am getting an email right now that they'll cancel my internet tomorrow! What? First of all, no1 cancels the internet (or anything) for a month's bill. They might "harass" you via email/call but not cancel. And cancel for what? My records show that I am paying regularly, except for 3 months a row because you are not sending me a hardcopy. I signed up for a hard copy and I should get a hardcopy. If anyone from Tikona is reading this, please email/call me. Ive put my User ID so you should be able to get the required information. If you want me to cancel the line, please let me know. I've been 30 minutes on hold of which your rep unmutes and mutes back for a second. I'll put up my experiences on India broadband forums as well, since I also had issues earlier: http://broadbandforum.in/tikona-broadband/67948-colourful-attitude-tikona-tech-support/ For which the amount for 3 weeks of non use of internet was not adjusted despite assurances. Was this information helpful? | |||
 3 Comments | |||
Comments
@TDN_Support Thanks but that seem to have been temporary fix. I haven't received any hard copy of the bill via courier for this month and I am getting a feeling that you guys will start harassing me. If that's the case then I will have no choice but either to place a consumer complaint or cancel your line.
I don't get it. I need a bill means I need a bill. A hardcopy. Why is it difficult for you people to understand?
I don't get it. I need a bill means I need a bill. A hardcopy. Why is it difficult for you people to understand?
Reading through the complaints . I realized, I am not the only one who suffered . There are thousands in the queue who had been mentally harassed and tortured by TIKONA.
The agony began from getting tikona installed at my house after calling on CUSTOMER CARE NUMBER . The agent who came for the installation took Rs 1500 as SECURITY DEPOSIT which was to be RETURNED BACK at the time o[censored]nsubscribing the services or it would be deducted from the last months bill,
and then the real misery commenced. The services where down most of the times, in-spite of numerous complaints.
Ultimately we decided to get the services uninstalled. The same agent came for the uninstalling the services and modem . The AGENT ( who always came to us on complaints on customer care number ) took the MODEM from us and did not give us any receipt, In-spite of asking it from him . He just said as you have unsubscribed online we do not give any receipt for it .
And from there it culminated into series of problems.
I got the call from customer care to pay the bill for the last month and the cost of the MODEM and the FINE ( This came as surprise as we had submitted the MODEM to the agent ) . (A TOTAL AMOUNT OF Rs 1989.95 ),
Here the bill for the last month was Rs 489.95 . As I had made a REFUNDABLE SECURITY DEPOSIT of Rs 1500, I must have got Rs 1010.05 from TIKONA as the REFUND.
Whereas, According to TIKONA I had to pay them Rs 1989.95 on the contrary.
Then, I got a call from an Advocate who said, He is going to file a case against me, if i do not pay the Bill in 1 hour. And, He was very rude in communicating this to me and he used all sorts of abusive words.I tried to explain him the case.
The sentence the advocate said was " Chu**ya company haai, maar rahi haai tmhaari and Tumm ussey nikal nahi saktey . Company tumko sirf chu**ya banayegi Tumhaara koii kaam nahi hoga . Tumhaarey paas case rokney ka ek hi rasta haai, bill +fine pay karr do, wohh bhii ek ghantey ke andar " .
This came as a big surprise.Then I called CUSTOMER CARE Number and explained them the case.
They just declined me saying:
1. They did not take Rs 1500 as security deposit . ( WHICH WAS TAKEN BY THE AGENT )
2. They did not receive the modem . (WHICH WAS COLLECTED BY THEIR AGENT )
That is why, we shall have to pay the amount to prevent the case on us.
In-spite of being right in every front I was ready to sort out the matter and talk to them peacefully. If they Withdraw the case .
Meanwhile, I got numerous calls from their advocate . Who kept on saying That he is lodging a case and I shall have to be present in Delhi Civil Court in another 3 days in a very rude manner.
After calling several times on CUSTOMER CARE number, they routed my call to the Senior manager Over There. She said She cannot do anything for me on this front, In-spite of me being Right.
Again, I got a call from the advocate that he has filed a case against me. And he shall revert it back only if I pay my bill.
Disgusted, Insulted, Demoralized, Agitated I Paid the money (Rs 1989.95), Because I could not afford to spend my time and money on the court case.
The agony began from getting tikona installed at my house after calling on CUSTOMER CARE NUMBER . The agent who came for the installation took Rs 1500 as SECURITY DEPOSIT which was to be RETURNED BACK at the time o[censored]nsubscribing the services or it would be deducted from the last months bill,
and then the real misery commenced. The services where down most of the times, in-spite of numerous complaints.
Ultimately we decided to get the services uninstalled. The same agent came for the uninstalling the services and modem . The AGENT ( who always came to us on complaints on customer care number ) took the MODEM from us and did not give us any receipt, In-spite of asking it from him . He just said as you have unsubscribed online we do not give any receipt for it .
And from there it culminated into series of problems.
I got the call from customer care to pay the bill for the last month and the cost of the MODEM and the FINE ( This came as surprise as we had submitted the MODEM to the agent ) . (A TOTAL AMOUNT OF Rs 1989.95 ),
Here the bill for the last month was Rs 489.95 . As I had made a REFUNDABLE SECURITY DEPOSIT of Rs 1500, I must have got Rs 1010.05 from TIKONA as the REFUND.
Whereas, According to TIKONA I had to pay them Rs 1989.95 on the contrary.
Then, I got a call from an Advocate who said, He is going to file a case against me, if i do not pay the Bill in 1 hour. And, He was very rude in communicating this to me and he used all sorts of abusive words.I tried to explain him the case.
The sentence the advocate said was " Chu**ya company haai, maar rahi haai tmhaari and Tumm ussey nikal nahi saktey . Company tumko sirf chu**ya banayegi Tumhaara koii kaam nahi hoga . Tumhaarey paas case rokney ka ek hi rasta haai, bill +fine pay karr do, wohh bhii ek ghantey ke andar " .
This came as a big surprise.Then I called CUSTOMER CARE Number and explained them the case.
They just declined me saying:
1. They did not take Rs 1500 as security deposit . ( WHICH WAS TAKEN BY THE AGENT )
2. They did not receive the modem . (WHICH WAS COLLECTED BY THEIR AGENT )
That is why, we shall have to pay the amount to prevent the case on us.
In-spite of being right in every front I was ready to sort out the matter and talk to them peacefully. If they Withdraw the case .
Meanwhile, I got numerous calls from their advocate . Who kept on saying That he is lodging a case and I shall have to be present in Delhi Civil Court in another 3 days in a very rude manner.
After calling several times on CUSTOMER CARE number, they routed my call to the Senior manager Over There. She said She cannot do anything for me on this front, In-spite of me being Right.
Again, I got a call from the advocate that he has filed a case against me. And he shall revert it back only if I pay my bill.
Disgusted, Insulted, Demoralized, Agitated I Paid the money (Rs 1989.95), Because I could not afford to spend my time and money on the court case.
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