[Resolved] Tikona — Poor(est) Service, Harassment, Ref: A/C# [protected]

satymish

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

MY TIKONA A/C# [protected].

I strongly suggest that Tikona should change it's name to TAKE-NA (Don't take).

It has been a very harassing and painful experience for me to be with Tikona. Almost everyday I have some issue or the other. From 26 Jan onwards the connection is completely down. The 1-[protected] is still unserved and open since Feb. The connection is down ever since. I have raised my concern with [protected]@tikona.in, nodal.[protected]@tikona.in, nagesh.prasad, s.nair. I have requested them to disconnect and give me refund on my initial 1 month deposit. No one is paying any heed to my request. Today I received a call from their team again to pay the bill!!!

I wonder how such service providers are allowed to operate. The consumer feels as if they are among the stray dogs who knows only to bite.

Please help.

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Nov 25, 2016

Complaint marked as Resolved

Verified Support

Feb 23, 2012

Tikona Digital Networks Customer Care's response Hi

Thank you for your mail, We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.

Regards
Tikona Services

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Comments

vishalmehra

from Gurgaon, Haryana

I called up customer care regarding that (kindly refer request no- 1-[protected]) and talked to Mr. Nilesh Borate, found him very satisfactory, infact I wish to appreciate his action in handling customers. He tried all his ways to retain a going customer.

sachinsharma1

from New Delhi, Delhi

Hi, I am Sachin Sharma. I have a Tikona broadband connection and I am very happy with their services. All these blatant lies about their bad services and all is nothing. I think companies need to play it a bit fair, just because Tikona is providing quality services to small towns and cities like mine, doesn’t mean that other rival companies can just go around spreading rumors. I mean even we need to be connected and why should only the big cities get access to quality internet access. I am glad that Tikona came to Guntur with their amazing services because earlier, all we had was the local ISP’s, which didn’t even have the proper infrastructure. Stop blasting Tikona folks, they are doing a great job.

Raju4466

from Bengaluru, Karnataka

I am suggesting everyone staying in Ramamurthy Nagar area in bangalore not to take TIKONA broadband connection.
This is the worst service provider I have ever seen...:(
from my personal experience.. I used this service for 3 months and the kind of speed and service I got will not entertain me to use this connection through out my life..

I would like to suggest please check/enquire with your friends before taking TIKONA connection

akshay_ghatol09

from Bengaluru, Karnataka

@sachinsharma1: Dude everybody here on forum in not faking about Tikona. They are saying so because they have faced the problems. And that why you can see that Tikona is replying back to there complaints. Just because you are a satisfied customer, doesn't mean that company is good. Though I appreciate the company's efforts to monitor the public forum and replying back to complaints. (But you know they don't have any other option... :))