[Resolved]  Tikona — Internet Speed and Customer Care Service

Address:

Bangalore, Karnataka

My nightmare starts from application and still continuing though I have applied for disconnection.

I applied for a tikona connection by putting a request on their website. Greatest mistake of my

life ...


1. It took a week to get the engineer after atleast 3-4 calls and 3-4 promises
2. Engineer blame each other, sales blame engineers , engineers blame sales... :-)
3. Speed was good for 1 day after installation there after it was so slow that even bandwidth test sites were not opening up.
4. Each call to customer care goes with a reply , soon you will get a sms and an engineer will contact you and your problem will be resolved latest by next day 2:00 PM...... None of this happens in real...neither any SMS comes nor engineer visits and not the speed improves..
5.My connection went active on 17th Dec 2010 and in 13 odd days till 30th Dec 2010 I had lodged 8 request for poor speed. almost 1 every day.
6. Finally wisdom came to me , on 1st January I applied for disconnection.
7. Apathy yet to be continued.... They are not ready to tell me how much money I will get back.. What is the status of processing and when the engineer shall visit to collect the instrument..
8. after 8 request for poor service, I have already made 4 request for disconnection.....


CAN ANYBODY HELP ????


Read on the website ( browsed thru my office internet ) that a poor chap had even called MD ( MD also took his user id and vanished away :0 ) seems company is inefficient from top to bottom...