[Resolved]  Tikona — Billed for No Service

Address:

Bangalore, Karnataka

Hi,

I received a bill from Tikona inspite of several complaints about speeds less than 64kbps for a 2MBPS connectio n


Email on 20-Apr-11:
[protected] Forwarded message[protected]
From: Smaran.M <smaran.[protected]@gmail.com>
Date: Wed, Apr 20, 2011 at 7:06 PM
Subject: Re: Tikona WI-BRO SERVICE e BILL
To: [protected]@tikona.in

Hi Tikona team,

I have replied to your SMS's and called the number below stating that the bill is not correct as I have not received the services stated in your bill.

Your technical team has also confirmed that there is a lack of WiMax signal in the area and the situation is not resolvable. They have said that need to take it up with the head office.

In the meanwhile you have had the lack of basic courtesy to disconnect the connection without any information. I had also stated several times that am not willing to pay the price of a 1MBPS connection when I have only received 256 KBPS with very high latency of 300msec+ and that the login pages seldom showed up for me to get access when needed. These are just some of the critical issues pointed out earlier as well in addition to other commitments that are not met, stated at the time of taking the connection.


After this again I sent an email since I did not receive any response, finally got a response on 21-May-2011:


[protected] Forwarded message[protected]
From: Billing <[protected]@tikona.in>
Date: Sat, May 21, 2011 at 10:12 PM
Subject: RE: Tikona WI-BRO SERVICE e BILL
To: "Smaran.M" <smaran.[protected]@gmail.com>


Dear Mr. Smaran,

Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

Request you to provide your user id or the register mobile number for further assistance.

In case of any further assistance, please call[protected] WIBRO) or write to [protected]@tikona.in.

Thanking you and assuring you of our best services,

Regards,
Divya.K
Tikona Care
W: www.tikona.in
[protected]

But I have been getting the bills again and again. The last one received was on 21-Oct-2011.

I hope I do not receive any further bills.


Kind Regards
Smaran