Tikona — billing without intimation

Address:

Surat, Gujarat

i had taken tikona broadband service which i had already prepaid one year charge for the service provided by them. for further renewal service no payment paid by me and the invoice generated. i had just received an sms of new invoice generate with no conformation the bill is generated. as i don't need the service had informed their customer care executive immediately after receiving the sms to disconnect the service.
Again called customer care regarding immediate stop the service on two times on 30.09.12 and 09.10.12. while taking the connection the sales executive had given the wrong information i had called customer care and intimated the same by email also. now as i had called for disconnection i had came to know that email updated is also false email address . before my payment no service is to be renewed. i need the service been disconnected immediately. no further bill will be paid for the usage done. kindly disconnect the service and collect your modem and wire immediately and receive me the acknowledgement. rash answers by the call from their customer care executive for payments. received a call today on 11.10.12 from[protected].
NOTE;-no any information regarding my excess paid amount by the company. known after calling for disconnection on 30.9.12.

complaint for email address and disconnection on 30-09-12 no response from the company and the company closed. again complaint for the same purpose on 09.10.12 only email address changed and received confirmation only by sms and no confirmation of disconnection. just received a call on 11.10.12 for payment of generated bill. soon as possible cancel the invoice and refund me the excess paid amount of rs352 approx.

complaint dates:-30/09/12---3 complaints on the same day for disconnection and email address change & 09/10/12- complaint for same purpose.