[Resolved]  Tikona Broadband Pvt Ltd — non service and harrasment

Address:

Pune, Maharashtra

i had taken broadband connection in 2011 for 1 year and had paid the subscription by chq after six months the sales officer of tikona visited and suggested another six monthly plan which was accepted by me and the payment for the same rs 2400 was also done by chq. even after changing plan the costermer care started giving calls about payment of the earlier plan which was may be explained to them 100th time that the plan was changed. the custemer care is not ready to give address or phone of the regional office. i contacted the sales person regarding this but he said that it was his duty to inform the billing section about the plan change and he had done that. still i was harressed for the payment. in the mean time the existing connection was disconnected due to some tower problem. for that i continously lodged complaints and was given assurance that the problem will be solved but it was not done. later when i got to know about the tower prob i asked them to repay my money as the new connection bearly lasted for 3 weeks. even after numerous mails and phone calls nothing happened. i som how found out the technical office and personally went and gave them the complaint and the person attending gave mail to his billing officer mr shahaji patil and assured that the repayment will be done asap. still nothing happened. then i started getting calls from various lawers of delhi high court about a case being filled aganist me and will need to pay about 1.5 lacs as defaulters. they do not listen to u at all. this is a harrassement by the company as i am due to receove my money back and these people are asking for money from me and thretening of a police case . this is a sick company and no one should deal with them