[Resolved]  Tikona Broadband Service — Not received my payment back from Tikona

Address:

Pune, Maharashtra

I have had Tikona service, before installation they took money from me, and from next day onwards that service was not working, I complaint about it 3-4 times, finally I decided to discontinue, they agree to return my money back within 30 days after termination. They took month to terminate my connection and after 1 months also they didnt pay me back, so when I asked again they said it will take more 45 days, since they have to ask to their backend department, so I waited for that period but still they after that also they are not returning my money, finally they mentioned that we dont have any balance left for my account, on which they agreed initially,, but its almost six month I havent received my money. Below are some snapshot of an emails which they sent me.
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Account No.[protected] having Service ID [protected] has been terminated as on 23 Apr 2012.

Final settlement of your account will be done only post receipt of all outstanding amounts and equipments provided to you.

Once the above formalities are completed, you will receive the final bill as per your existing bill cycle from Tikona mentioning the payable/refundable amount.

If bill reflects amount payable by you, please pay the bill by its due date.
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This is with reference to your email regarding service issue with your Tikona Wi-Bro account.

According to conversation with you on 15th May 2012, please note the following:

· Your LAN cable will be recovered by our team as connection was given from the already existing switch near your premises.
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According to our conversation with you on 25th April 2012, please note the following:

· Your Account is terminated and your entire Amount of Rs.1300.00 will be refunded within 30-working days.


· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
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As per the discussion on 11th April 2012, please note the following:

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
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This is with reference to your email regarding cancellation issue with your Tikona Wi-Bro account.

As per the discussion on 22nd April 2012, please note the following.

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
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According to our conversation with you on 23rd April 2012, please note the following:

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
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Request you to help in above query so that this complete service will get block and no one get into trouble by similar way...

Thank You.
Manoj Jagtap.