[Resolved]  Tikona Broadband Services — Wrong information and not disconnecting the services and continuous bill generation when not using the services.

Address:Rangareddy, Andhra Pradesh

My tikona user ID id [protected]. I took the connection at the time of
new year that time offer was going on for most of the net connection
services. So i choose tikona and called to tikona executive for new
connection.The executive clearly mentioned that there is no
installation charges just paid the rupees 1250 and you will not get
the bill for two month as they are taking two month at the time of
connection. My plan was 550 rupees per month and 150 rupees as a
deposit.But i got the bill for two month and now they are saying that
executives has given the wrong information. This is not happened with
me this happened with lot of customer.Sir Please help me out from this
fraud tikona net connection services. I already called so many time to
customer care at [protected] and clearly told that please deactivate
or disconnect my connection but they are not taking any action against
disconnection. From last 20 days my net is not working i assumed that
it was disconnected but they have generate the bill continuously. Sir
really i am so fraidup please take the strong action against tikona
broadband services. They are just making fool to the customer.Just you
have to type in google you will get the lot complaints against tikona
broadband services.

Sir help me out from this problems please take the serious action
against him and please disconnect my net connection for that they are
unnecessarily generating the bill.Sir i mam waiting for response.

Regards,
Radheshyam
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Nov 27, 2016
Complaint marked as Resolved 
Verified Support
Apr 09, 2012
Tikona Digital Networks Customer Care's response
Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per there update there is no Disconnection request raised from your side, billing details are mentioned below.

Sr.no [protected]Billing Period[protected]-Outstanding[protected]-Payment[protected][protected]Usage

1 01 Jan 2012 to 25 Jan[protected]Rs.1567.[protected]-------Rs[protected][protected] MB
2 26 Jan 2012 to 25 Feb[protected]Rs.630.[protected]--------Rs[protected][protected] MB
3 26 Feb 2012 to 25 Mar[protected]Rs.630.[protected][protected]Rs[protected][protected] MB

In first bill installation charge, Plan charge and other charges where already mentioned clearly.
And after one payment there is no payment done from your side, but there is heavy usage from your TIKONA ID

User Id:- [protected] and Name:- G.RADHESHYAM KALA

Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards,
Tikona Services
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