[Resolved]  Tikona — Bill Settlement

Tikona Digital Networks — No connection provided but installation amount encashed.

I wanted to take a Tikona connection for my home laptop. I got a call from one of representatives. One of rep came with a device and couldn't find signal. Then Sales rep gave me a call and said to give him Rs. 500 Cheque and and he will install a nano cp on my terrace which has to be brought from Mumbai. I gave him the cheque and got the receipt. But when nano cp was tested, no signal was found again. I called up rep he said that cheque will not be encashed till the connection is successful and will be returned within two days.

But to my surprise, nearly one month is over and there is no sign of cheque. And to add to that i find that my cheque is encashed now. I and trying to reach the rep now but all in vein. He is not picking up my call now.

Tikona — Amount not yet refund and connection not yet disconnected

Dear Sir

I took 1 month back tikona connection . I am not satisfied with the service . and I have paid 3010 Rs for 3 monts rental advance and 500 Rs installation Amount... While takng connection intself they said that you should pay first 3 month advance rentel and you wont receive bills for next 3 months..

still now amount not yet adjusted.,

one more issue;
I have raised discontinue service on July 11 th..But still now no response from tikona. and my account still active... But I am getting bills regularly. one more thiing i need the full amount

I have attached trails mails conversion from me and Tikona...

But Still now no response


from Customercare <[protected]@tikona.in>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Sun, Jul 11, 2010 at 6:35 PM
subject RE: Please Disconnet the tikona service permanently
mailed-by tikona.in

hide details Jul 11


Dear Mr. Shanmugaraj,

Greetings from Tikona!



This has reference to your below mentioned request. Further to the phone call to you by Mr. Shaikh, we would like to inform that,

the Disconnection request has been forwarded to the concerned department for necessary action.



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in



Thanking you and assuring you of our best services,

Isak Shaikh

TikonaCARE





From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, July 11, 2010 10:57 AM
To: Customercare
Subject: Fwd: Please Disconnet the tikona service permanently
- Show quoted text -



Hi

Please response as soon as possible


Thanks

[protected] Forwarded message[protected]
From: [protected]@gmail.com <[protected]@gmail.com>
Date: Fri, Jul 9, 2010 at 5:47 PM
Subject: Please Disconnet the tikona service permanently
To: [protected]@tikona.in

Hi

This is selvaraj from Hyderbad.. I am going to out of station permanently. so I kindly request you disconnect the tikona service as soon as possible..

and Initially i have paid Rs 3010 (Three Months rental Advance+Installation Charge).. I am requsting you please provide me the balance,

My tikona id : [protected]



--
Thanks and Regards
Selvaraj S
Phone :[protected]


**********Have a Nice Day************





Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

Reply

Forward


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Customercare
to me

show details Jul 12


Dear Mr. Shanmugaraj,

Greetings from Tikona!



This has reference to your below mentioned complaint.We regret the inconvenience caused to you.

We would like to inform that the disconnection request has been forwarded to the

concerned department for necessary action.



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in

Thanking you and assuring you of our best services,



Priyesh Shukla

TikonaCARE









From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Friday, July 09, 2010 5:48 PM
To: Customercare

Subject: Please Disconnet the tikona service permanently



Hi
- Show quoted text -

This is selvaraj from Hyderbad.. I am going to out of station permanently. so I kindly request you disconnect the tikona service as soon as possible..

and Initially i have paid Rs 3010 (Three Months rental Advance+Installation Charge).. I am requsting you please provide me the balance,

My tikona id : [protected]



--
Thanks and Regards
Selvaraj S
Phone :[protected]


**********Have a Nice Day************
- Show quoted text -




--
Regards
Selvaraj S
Phone :[protected]


**********Have a Nice Day************

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

Tikona Digital Networks — No refund of amount, even sending bill

I deposited amount of Rs 500 for Tikon Wi-Bro on 17th July, they checked the latency and coverage of network after encashing the amount and found that there is no latency, so no internet connection can be made by installation person. And executive promised me the amount will be refunded back to you with in 15 days and later on I started getting call from Tikon two three times on daily basis for disconnection the internet :(. (CONNECTION THAT WAS NOT MADE, THEY WANT TO DISCONNECT) for two weeks and I got disturbed in my work and even while sleeping. Then I called Pune Area manger and inform about it, and he assured me that amount soon will be refunded.
Now there is hit, next irritating thing - I started getting monthly bills that is after finishing of due date.

I also mailed many times to consumer forum, but no reply till now.
I have every proof like call recording, SMS, Bills and all mail I did to consumer forum.

Tikona Digital Networks — Non Refund Of My Deposited Amount

I had subscribed for wi-fi service in tikona and i also given RS 500/- for deposit through DD...but i didn't get connection and they informed me that signal is low connection cant be installed, then i requested to refund my deposit amount but even after 3 months i did not receive amount please .... take action.

Name: Aravind Badagi
Application No: [protected]
Mobile No: [protected]

--- On Thu, 12/8/10, delhi collection <delhicollection.[protected]@gmail.com> wrote:


From: delhi collection <delhicollection.[protected]@gmail.com>
Subject: ARPAN SINGH_NOC
To: [protected]@yahoo.com
Date: Thursday, 12 August, 2010, 1:39 PM


Dear Sir

I took tikona connection 14th March'2010 . I am not satisfied with the service . and I have paid Rs 596 on 11.8.2010. Now They said you have pay balance amonut which is pending but i m not using the connection from the first Month ..

still now amount not yet adjusted.,

one more issue;
I have raised discontinue service on April 01st..But still now no response from tikona. and my account still active... But I am getting bills regularly.

I have attached Noc from Tikona...

But Still now no response

My tikona id : [protected]

Thanks and Regards
Arpan Singh
Mobile : [protected]



--
Thanks & Regards
Collections Tikona



--
Thanks & Regards
Collections Tikona

Dear Francis,

Please be assured that your concern listed Aug 11, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Mirahda,

Greetings from Tikona.

With regards to your concern our team member tried to reach you on your registered mobile number however there was no response. We confirm that the full and final settlement of your Tikona service account is in process.

We appreciate your patience and kind support.

For any further issues/queries, you can reach us at http://forum.tikona.in

Regards,
Tikona Care

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