[Resolved]  Tikona — Cancellation and No service

Address:

Delhi

Hi,

This is Brij Bhan username I have a Tikona Internet connection, username [protected].

From the beginning the Tikona connection was recommended by a friend of mine a month ago (March 05, 2013) and I opted for this service. However, ever since this network has been installed at my home I have been facing issues however, it has never been resolved despite several complaints to the Representative who visited my place for the installation. I tried to convince him to fix the issue several times but he made excuses every now and then.

In beginning when the Representative came for the installation, he connected wire in someone else's box on the roof and stated that it will work better. He made online payment from my Debit card for 1650/- which I felt was right for the connection.

He didn't fix the wires inside home and said you can fix it and take money from ma. It was quite insulting as we are paying for the installation and we are being asked to fix the wires on our own.

On the very next day of installaion the services has been very poor and I am not being able to use the service properly because of roaming issue (which a Representative on the call with Customer care confirmed).

I have tried everything I could to resolve the issue and every time it seems that it is getting worse since the Representatives over the call are not even trying to understanbd what the probem is.

I have now decided to disconnect the services and expecting a full refund of the paid money.

As I do not want to pay any penny for the serviecs I am not getting.

Moreover, when I called customer care who suppose to be helping me in resolving the issue, were so ignorant and irresponsible that they don't even whated to know what exactly the problem is and the last Representative whom I spoke with was helpfull since I asked for the cancellation.

I mean they are providing the serviecs and their Customer Care Representatives are not being helpfull so what is the point me keeping the services that doesn't work.


Tikona called me after I placed cancellation request and they insist me for providing better services. A Technical Support officer visited my place and for just 20 to 30 minutes the Internet worked fine and then it wasn't working at all like all the time.

This has been a limit since I installed this service which never works fine. Therfore, I have placed cancelaltion request again for which the reference number is 1-[protected] and it has not been canceled/resolved yet. And the Customer care Represenatives now say that they can cancel but I will be charged full amount since the bill cycle is closed.

Whenever, I have called Customer Care for help they have never treated me well and the way they talk is another nightmare for having these services.

Last time I had a word with Customer Care Representative name Rohit and the way he handled me was like he hasn't even learned how to handle customers and disconnected the after creating more frustration than it I ever was.

Last but not the least, Representative in the Care team all are same they don't know how to work in Customer Care department and Customer Care in Tikona don't have Supervisors. As I have requested more than 26 times in last 26 interactions but Supervisor was never available for me.

All I want from Tikona is give me my money back for this worthless service 1650/-.

I would have taken more time to write full story on Tikona's services but I though it'd be good idea to file a complaint at Consumer court.