[Resolved] Tikona / CB499 Broadband — Fraud TIkona bad speed and no complaint hearing | |||
Location: Gurgaon (Haryana) I have opted for 499 plan where i should receive 2MBPS speed for internet access. But unfortunatily neither this tikona provides so nor they listen to complaint. I have tried to lodge a complaint for speed related issue, but they close my incident without taking any effort to resolve it. No one even visit at my home to see the problem. My complaint no was 1-[protected]. It was closed while no one resolved it. I dont know how these fraud companies are executing their business and here no one in India that can stop these fraud companies. I straightly calling Tikona a fraud company, what else i can call it, When i logged my complained 2-3 times on phone, they always disconnect the call inbetween while we are discussing for the resolution. Since then now whenever i dial [protected] then it ask to press 1 for tech support and as i press 1 my call always gets disconnected. Please take strict action against them. Tikona care is big fraud. I am going to mention this on 10 website today whereever i could see the hope for justice. This company should be punished with high fine because they dont provide customer support and cheating lots of customer with their fake service commitments. I will soon file a complaint in consumer court too. I am fed with its services. I am not interested to avail any more services from Tikona. Please be aware the entire India on behalf of this message and block the Tikona the Fraud company. Fed with the services of Tikona Ajay Kumar [protected] Was this information helpful? | |||
Nov 19, 2016 Complaint marked as Resolved Verified Support Jan 20, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services Verified Support Jul 04, 2012 Tikona Digital Networks Customer Care's response "Hello sirwe thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned department. At tikona services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank you, Tikona Services" Verified Support Jul 11, 2012 Tikona Digital Networks Customer Care's response "Dear Mr. Kumar, We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update team is working on your Speed issue and they will keep you posted. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"" Regards, Tikona services" | |||
 4 Comments | |||
Comments
"Hi
User ID: [protected]. I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal technical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.
Regards,
Kishore"
User ID: [protected]. I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal technical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.
Regards,
Kishore"
Hi There,
Bad experience continuing. Dont know when it will end.
Unfortunately the tech representative visited at my home, but on that day the speed was coming fine. He spend half an hour to keep checking. The speed was fine continously. I thought problem is resolved. But on just next day the problem starts again.
I dont know what trick you people are applying. You people have made my life hell. I am not able to work at all.
I request to please disconnect this service. I am no-more interested in your services.
I have almost complaining daily for the speed. You people have tricks to make your customer fool but you are not a competitive service provider. It is my mistake to trust on this company.
Even in you billing statement you have mentioned that if i will pay the bill online then you will provide discount of 2.5 or Rs 25 whichever is lower. I have paid the bill online last month, but in this month i did not received any discount. Where do i go for this now. Do i keep complaining.
May be you would like to hear more. So here is next.
I was trying to pay this month bill through your online portal again i.e. self care portal. Now again the internet speed is so worst that i could not even pay the bill. Please find the attached screen shot of error which i faced while making the online bill payment.
One more ticket assigned to me, 1-[protected]. So as usual another complaint number which will never be resolve permanently.
So you must be habitual of hearing complaints because you know you can't resolve them.
So instead on expecting that you will resolve my issue some day, i am fed up with increasing list of complaints. So please you can just stop making fool of people and stop providing such services. Go and open some street food shop, may be that's what you can only manage. This is impossible for you to manage internet services.
Thanks for making me suffer.
Wish somebody stop you.
Ajay
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Bad experience continuing. Dont know when it will end.
Unfortunately the tech representative visited at my home, but on that day the speed was coming fine. He spend half an hour to keep checking. The speed was fine continously. I thought problem is resolved. But on just next day the problem starts again.
I dont know what trick you people are applying. You people have made my life hell. I am not able to work at all.
I request to please disconnect this service. I am no-more interested in your services.
I have almost complaining daily for the speed. You people have tricks to make your customer fool but you are not a competitive service provider. It is my mistake to trust on this company.
Even in you billing statement you have mentioned that if i will pay the bill online then you will provide discount of 2.5 or Rs 25 whichever is lower. I have paid the bill online last month, but in this month i did not received any discount. Where do i go for this now. Do i keep complaining.
May be you would like to hear more. So here is next.
I was trying to pay this month bill through your online portal again i.e. self care portal. Now again the internet speed is so worst that i could not even pay the bill. Please find the attached screen shot of error which i faced while making the online bill payment.
One more ticket assigned to me, 1-[protected]. So as usual another complaint number which will never be resolve permanently.
So you must be habitual of hearing complaints because you know you can't resolve them.
So instead on expecting that you will resolve my issue some day, i am fed up with increasing list of complaints. So please you can just stop making fool of people and stop providing such services. Go and open some street food shop, may be that's what you can only manage. This is impossible for you to manage internet services.
Thanks for making me suffer.
Wish somebody stop you.
Ajay
open cheating with me in tikona plan ADCB499,
TIKONA COMPANY IS BIG FRAUDULANT COMPANY ON NAME OF SERVICES AND REGARDING ACCOUNT DETAILS ONLY IN 10 DAYS MB CONSUMED MORE THAN 13000 .
MY ID IS [protected] MUMBAI, CALLING UR STAFF GIVINING DHAMKI OF COURT CASE. & using abusive language
CAN U SEND MY FULL DETAILS O[censored]SE ON MY EMAIL id
[protected]@yahoo.in
or else i fill criminal case against you shortly for harassment.
TIKONA COMPANY IS BIG FRAUDULANT COMPANY ON NAME OF SERVICES AND REGARDING ACCOUNT DETAILS ONLY IN 10 DAYS MB CONSUMED MORE THAN 13000 .
MY ID IS [protected] MUMBAI, CALLING UR STAFF GIVINING DHAMKI OF COURT CASE. & using abusive language
CAN U SEND MY FULL DETAILS O[censored]SE ON MY EMAIL id
[protected]@yahoo.in
or else i fill criminal case against you shortly for harassment.
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Tikona Broadband — Abusive Language
Getting calls from [protected] saying that I have overdue bill for last month . I told him that I have raised a complaint regarding slow/no connectvity about 2-1 months ago but the status is still the same, I told him to solve the problem and I will pay the bill, on this he started using abusive language and started threatening me.