[Resolved] Tikona — technical fault in broadband connection | |||
had applied for a broadband connection about a week back ,they gave the connection but within 24 hours the connection became faulty and i was not able to connect to net,called up customer care about a million times and every time they gave assurance that the problem will be resolved within 48 hours and some engineer of theirs will visit my place but nothing happened .its over 6 days now since i had registered my complaint but no proper response has been received yet from Tikona Chennai team.As i am a new user i had to pay first month's rent in advance with the installation chares(1500) ,and the whole money is just lost for nothing .Hence its not a good idea to think of Tikona connection in Chennai. Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved Verified Support Jan 13, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
(PLEASE SEE THE TAIL MAIL)
Username: [protected]
Mobile no: [protected]
I am writing this mail with deep frustration and worry.
Every day you are changing the strategy to grab the money from me???????
I have requested for cancellation to your customer care via phone on 05-Jan-2012 and sent the mail request on 18-Jan-2012. But today(10-Feb-2012) when i called your customer care they are simply saying that i requested only on 03-Feb-2012.
This is completely CHEATING from the Tikona Broadband
How many days will you take to disconnect the connection??????????????
Daily i am calling the customer care they are saying the same that (it is still in Process) - What PROCESS you are doing there???
is it will take more than 1-month to disconnect a connection.????
I never see in my life this kind of POOR and FRAUD company
NOW WHO WILL HELP ME OUT.
Regards,
A.Thanigaivel