[Resolved]  Tikona — broadband

I am using TIKONA DIGITEL NETWORK from 15th July and i wanted to disconnect my network for the exam purpose. so i contact to tikona digital network service center from 3rd October onwards till today but they did not close my tikona network.when 1st time I contact them they said to me that your your request service is progress and our person contact you, and ask some details after that he will disconnect your network within 10 days.
After 10 days when there was no feedback regarding the disconnection of network, So i tried to contact them again this time some other person attended my call and when i asked him about the process going on, contacted person said to me that we can not disconnect your network because we did not receive any mail from your side,so please do the mail to [protected]@tikona.in from your registered email-id than your connection will be closed within a 10 days.so i sent a mail to tikona digital network from my registered email-id.
more than 10 days passed but still there was no reply from them, so i again called, contacted person said that we received your mail but did not get any confirmation call from your side that's why we refused your disconnect request.Please do the same process again and give us a confirmation call than we will disconnect your network within 10 days.
Again I sent a mail and also gave a confirmation call,when i called them again than,contacted person said that you will get a call from our in-charge person within 24 hours and he will disconnect your network.I waited for 3 more days but still there was no reply from them.Again I called to customer care and this time they said me that due to some inconvenience your mail was not processed further. So please go through all above process again.
From 3rd October 2011 onwards, i am trying to disconnect my account but still my account is not disconnected today date:13th December. They regularly sending me the Internet bill every month.i also tried other way that i am not paying the bill amount from two months because i think if i am not paying the bill amount perhaps they will disconnect my network.
Strictly i said to customer care that i will not pay any bill amount while they will not disconnect my network.
When my network closed than i will give a payment amount to our person who disconnected my Internet.

CONCLUSION:Please any how close my tikona network otherwise they will not disconnect my network and send a monthly bill regularly Sir i can not paid huge amount. the monthly amount is nearly 740 Rs. Please Help me sir.
I attach some documents with this email.

I am totally FRUSTRATED. They are HARASSING me for the DISCONNECTION of INTERNET

I am getting regular calls from your collection department, which is not acceptable to me, I have already told numerous times to your customer care department on calls and mails that I am really being harrased by your services from the very first day of your company and during this tenure till date, most of the time TIKONA CONNECTION WAS NOT WORKING!!

and I am also complaining on customer care number as well that from last 3 days your third class TKONA CONNECTION IS NOT WORKING and thus I really have to say that your company CHEATED AND MENTALLY HARRASED ME ..now for this reason I want all my monew back and DO NOT WANT THIS CONNECTION TO BE ACTIVATED WITH IMMIDIATE EFFECT.

TIKONA HAS ALSO CHEATED ME EATING ALL MY MONEY OF 1257 WITH MINIMAL SERVICE, SO I AM FILING THIS COMPLAINT UNDER INDIAN CONSUMER COMPLAINTS FORUM
with this mail being sent, for futher enquiry on collection of money and any continuation of internet service from tikona (which is still not working) as formally I do not want this pathetic connection and want all my money back.

Rahul Jain
[protected]

"Hi folks, I am Ramesh Chakrabarty from Coimbatore. Recently I had some problems with my Tikona broadband connection, because I was simply not able to access the internet at all, so I called up Tikona customer care. The customer care executives were really courteous and assured me that the problem would be resolved within 2 days. And within 2 days, the Tikona guys came over to my place and resolved the issue and also apologized for the connectivity issue. I am really proud to be a Tikona customer."

Hi,

I have already registered a complaint. I even saw an update of Tikona that they will get back to me shortly. Yes they did. I got a call from a lawyer - Number ([protected]) asking me to to come to delhi court since i did not pay 2000 rupees for Tikona bill. I got my connection in Feb and wanted to use VOIP to call my family. I was not able to do so they told me to buy static worth 1000 rupees.
It never worked.. I moved to a new house and called tikona to transfer connections. The technician came and installed it but he said Static cannot be transfered. I called the customer service somewhere in Mhahape and they kept on hanging up on me. I finally got a person who was talking with me and he told me to visit a branch to pay in sector 2. Please check the address, its a dispensary and that doctor does not take payments.. I am ok fighting the case but want the citizens of India not to use Tikona since they are the biggest Fraud. I will fight for my rights since they are cheaters

Regards,
Shakti Salvi
Mob - [protected]

I am in Chennai and made the mistake of taking a Tikona broadband last week. It is over a week now and the connection does not work. The salesperson was there on the same day of the call with the installation person. They grabbed Rs 4000 and thereafter put some wires from my terrace and claimed that the connection was 'installed' and would work when 'head office' received the money. However no such thing happened. Repeated calls to the installer made him pass the buck to the company saying it was a 'system problem' and would be rectified shortly. Customer care keeps repeating 'Will be fixed in 24 hours' They refuse to refund the money. Beware of these frauds and save your money