Tikona — Complaint not resolved

Address:

Pune, Maharashtra

My customer is [protected] and I have registered four complaints in past 2 months regarding connectivity problem.

1) 1-[protected] - Technical support team said problem with device on roof and our field team will visit within 48 hours to solve the problem. NOONE from Tikona visited the place (I waited more than a week) and Complaint was closed without solving the problem.

2) 1-[protected] - Technical support team said problem with device on roof and our field team will visit within 48 hours to solve the problem. Tikona engineer visited the place (after a week) and after two hours he left the same problem came back.

3) 1-[protected]- - Technical support team said problem with device on roof and our field team will visit within 48 hours to solve the problem. NOONE from Tikona visited the place (I waited more than two weeks) and Complaint was closed without solving the problem.

4) 1-[protected]- Technical support team said problem with device on roof and our field team will visit within 48 hours to solve the problem. Talking with the supervisor of customer care and said within 6 hours his engineer will come to solve the problem. NOONE from Tikona visited the place (I waited more than three weeks) and Complaint was closed without solving the problem.

I’m having a data based plan. Tikona’s session history tool was never up and that was also not accessible to customer care also. They use to say that an outward call will be generated to tell me about the usage, which i never received back.