I have been facing similar connections problem.
* connections is not stable
* speeds while download suddenly goes down from 30/40 kbps to 1/2 kbps
* cant even play online game as response time from server is too slow (normally it should be
fraction of m/sec but now its taking 5/7 secs )
* Gets same response from customer service everytime.
Currently on 600 kbps plan
- Previous ISP with 150 kbps was way much better than TIKONA
Dont know whether its because of their server overload? or crap equipments.