Tikona — Didn't change PLAN

Address:

Uttar Pradesh

Dear Sir,
I was using Tikona broadband Internet connection with 299/- plan. Around on 15 july , i called to them and asked to change my plan. Then they told me that first pay your previous bill with the amount for the plan you want to activate. Then i paid my previous bill 679/- with 1500/- for the new plan on 17 july. I've receipt as proof. Then they told me that your new plan has been activated that was 512kbps(Unlimited @ 3months). Suddenly i got another bill from tikona. And i found that they didn't change my plan. They have so careless executives. Now they are again asking for money.
Apart from this, i called many times to their Head of Customer Care S. Nair to resolve the connectivity problem. But they just say that your problem will be solved within 24 hours. S. Nair also doesn't have any responsibilities to resolve the problems of their customers.

Jayant Kumar
Connection id : [protected]
Mob: [protected]