[Resolved]  Tikona — Harrasement By Tikona

Address:

Uttar Pradesh

Dear Ms.VertIka,

Please fInd below my complaInt and the reply I got from the nodal
offIcer , that too after callIng and askIng hIm about the status of my
complaInt.

On the other hand, the bIllIng department and collectIons
department are sendIng me varIous remInders for the amount due. I was
told to contact the customer care by your Nodal offIcer whIch I trIed a
lot many tImes, but as usual always busy.

I just want to raIse one questIon that why should I pay for the
servIces whIch I am not usIng and for whIch I have put In a request for
dIscontInuatIon and that too just because there Is a delay from your
end. You can check my usage record also.

I am really very dIsappoInted that the servIces I was promIsed were
not met. Money Is not an Issue, but your team had broken a customer's
trust and have harassed me to a poInt where I don't want to waste even
a sIngle extra penny on thIs Internet servIce.

Hope to hear from you soon.

Regards,
Nancy



-----OrIgInal Message-----
From: Nodal DelhI <nodal.[protected]@tIkona.In>
To: Nancy Khan <[protected]@aol.In>
Sent: Tue, Dec 27, 2011 1:21 pm
Subject: RE: Over Due Date RemInder !!! -----Account No[protected]

Dear Mr. Khan,

GreetIngs from TIkona! ThIs Is wIth reference to your e-maIl regardIng
request for cancellatIon of your TIkona WI-Bro account. The request has
been forwarded to the concerned department for necessary actIon and
they wIll be In touch wIth you. Your reference Number Is 1-[protected].
KIndly retaIn thIs for future reference purpose. In case of any further
assIstance, please call[protected] or wrIte us at customer
[protected]@tIkona.In We are commItted to serve you the best and value your
assocIatIon wIth us.

Regards,
Nodal OffIcer - DelhI TIkona DIgItal Networks Pvt. Ltd.
www.tIkona.In -----OrIgInal Message-----

From: Nancy Khan [maIl to:[protected]@aol.In]
Sent: Monday, December 26, 2011 11:01 AM
To: Nodal DelhI
Subject: Fwd: Re: Over Due Date RemInder !!! -----Account No
[protected] -----OrIgInal Message-----From: Nancy Khan
&lt;[protected]@aol.In&gt;To: nodal.delhI &lt;nodal.[protected]@tIkona.In&gt;;
customer care &lt;customer [protected]@tIkona.In&gt;; collectIons
&lt;[protected]@tIkona.In&gt;Sent: FrI, Dec 16, 2011 3:19 pm Subject:
Re: Over Due Date RemInder !!! -----Account No[protected]


Dear Mr.Chander,

I am really sorry to wrIte to you as I belIeve a good
customer-care department should be able to ensure that the customer's
Issues get resolved at the fIrst poInt of contact Itself and need not
to be escalated to a Nodal OffIcer unless absolutely necessary.
But In my case, I am really dIsappoInted wIth the whole TIkona
team and would lIke to get my connectIon dIsconnected. ThIs Is my
umpteenth try to get It dIsconnected, so I would lIke that to happen
wIthout much adIeu.
RIght from the fIrst day that I gave deposIt of Rs.1500/- to your
sales executIve Mr.MIthlesh my problems started. I explaIned It to hIm
that I need the connectIon as soon as possIble , so he promIsed me that
It would be done wIthIn 3 days that Is by Monday; FrIday beIng the day
I gave hIm money.
It was not done. It took almost 10-15 days for me to fInally get the
connectIon. In the mean tIme when ever I trIed contactIng hIm,hIs phone
was swItched off most of the tImes, and when somehow I used to get
through hIm, he used to gIve me new number and person to contact to or
to call at customer care.
I dId that also, but customer care executIve Informed me that sInce
they have not receIved my payment completely so they can't process my
request and can not therefore Install the Internet at my place
657,ShaktI Khand-III,IndIrapuram,GhazIabad-201010. ThIs was agaIn
somethIng really shockIng for me because I paId the full amount asked
from me rIght In the fIrst Instance.
Anyhow, fInally when It dId get Installed. I dIdn't get the speed
and connectIvIty that was promIsed. Also when I went on my self-care
page I found my address gIven Is Incorrect. That too after gIvIng my
address proof along wIth my applIcatIon.
At thIs poInt agaIn I am just jugglIng between your
customer-care,TechnIcal, and sales people determInIng whose fault Is
It. I don't understand How all these three departments are dIfferent
from each other when for a Customer It's the company TIkona he/she Is
dealIng wIth.
And now your collectIon team have the adrocIty to send me an emaIl
askIng for money ( a mere Rs221/-) . FIrst solve the customer's problem
and then ask money. There's actually a lot more whIch I can wrIte about
but I don't thInk there Is any more need to waste your and my precIous
tIme on all thIs any more.
Anyhow, now just cancel my connectIon and collect whatever Is the
pendIng amount. I hope you would be able to resolve thIs at the
earlIest. Please don't try to convInce me to see for another month
because your tech team executIve have already done that. I agreed at
that tIme but can't do It anymore.
ThankIng you In antIcIpatIon of your cooperatIon.
Nancy Khan