[Resolved]  Tikona Digital Networks Pvt Ltd — Misinformation and overcharging

Address:

Mumbai Suburban, Maharashtra

I had been misled into buying tikona first of all. The official never mentioned to me a "Fair Usage Policy". Also the plan shown to me on a sheet did not disclose it. I don't think I am God to understand that the company would interrupt my usage by a "Fair Usage Policy" when I was clearly told that I would be provided "2mbps Unlimited" usage.

The another point is that I did not have access to my e-mail id because I had stopped using their net connection in the end of April 2012 when I called the customer care for disconnection. A month later, I am informed that just because I didn't mail for disconnection, they kept my connection on, which is not my fault. It is the company's fault.
I had called for disconnection in April itself. Now just because I could not mail, the company has no right to demand me for more money. So my bill from 26 April 2012 - 25 May 2012 is the company's fault.

I have paid Rs.3050 uptill now, in return to which I have used Tikona's connection from 15 Dec 2011 upto 25 April 2012, which happens to be an utterly dis-satisfactory service of Rs.2500 approx. [Rs.200 approx from 15 Dec 2011 - 25 Dec 2011, Rs. 500 approx (450 Unlimted plan) from 26 Dec 2011 - 25 Jan 2012, (then 550 unmimited plan) Rs. 600 approx for 3 months 26 Jan - 25 Feb, 26 Feb - 25 Mar, 26 Mar - 25 April]

My CPE has been submitted to the company representative. So no issue stands there.

Now the company demands me to make my payment immediately, so even I should have the right to ask the company to return my Security Deposit amount and my 1-month advance payment amount "immediately".

The company, TDN Pvt. Ltd. has provided me such poor quality service, not revealed the plan details properly and misled me into buying the service; and is now trying to extort money from me regarding its own mistake of keeping my connection on. They have also harassed me by calling again and again, also wasting my time.