[Resolved]  Tikona Digital Networks (TDN) — Harassment

I was a PRE-PAID Tikona broadband user having User ID [protected] ( Billing Account Number[protected], Plan- ADULH512K) During 13.04.2013 to 24.05.2013, there was no service provided by TIKONA, even after repeated follow-ups (I sent mails on 17.04.2013,23.04.2013- for deputing Engineer/ technician); no action taken by TIKONA. I was unable to get the connection(limited or no connectivity issue) from TIKONA frequently and contacted the TIKONA tech support many times and they said that there is a problem at the TIKONA server end at my area and will rectify that, which they never do/ not able to do. My billing cycle was valid upto 17.07.2013 ( payment made by me was on 13.01.2013) 1. Due to poor service, on July 30,2013, I requested Tikona Digital Networks to discontinue my service. 2. After that, repeated requests over Phone (from no.[protected] for allowing continuation with TIKONA); they were telling that- they will add the above non- service period of above 41 days (13.04.2013 to 24.05.2013), in my next cycle. I have told them to confirm this in writing, which they didn't do. I also clearly told that- unless I receive any communication from respective authority of TIKONA in writing, I'll not continue. 3. At last on 14.08.2013, I have got a mail from TIKONA about discontinue of service. In that mail, it is shown as Rs. 828 as due; I have immediately replied on 15.08.2013 that- not a single paisa is due and TIKONA is non-committal to provide agreed service. 4. On 18.08.2013/ 10.09.2013, the due amount revised to Rs. 561.80 ( mail received from TIKONA) Message: Kindly inform that your usage was found till 30th July 2013 which is in between billing cycle (15-Jul-2013 to 14-Jan-2014). Hence your payable amount is Rs. 561.8/- for full and final settlement. 5. All Equipment of Tikona ( Modem, Charger etc) taken by their representative on 26.08.2013 at 19:15 Hrs ( having mobile no. [protected]). Since TIKONA has not provided any service ( for 41 days in my earlier billing cycle), to a pre-paid Customer, like me, I explained that- not a single paisa is due and TIKONA is non-committal to provide agreed service. TIKONA is never replying on this issue of not providing any service for 41 days. 6. I have got a call today from Phone number # [protected] stating that the call was from the Delhi High Court and there is a case lodged by TIKONA. I am considering this as HUGE HARASSMENT from TIKONA, for pressurizing Customers like us. I request you to make it a search of this number and prove that- this is a call from TIKONA and take action accordingly ( based on communication recording), on the basis of harassment to a Pre-paid Customer of a service provider company.