[Resolved] Tikona — For money refund

zzz_sonia

from Mumbai, Maharashtra

Address:

Maharashtra

Dear Sir,
My Tikona User ID is [protected]. I had book Tikona
connection on 4-2-2012. At the time of demonstration of tikona range
your engineer said that this is feasible area for taking connection.
But after taking connection i was not able to use your facility
because no continue range was available.
I called customer care executive many times for this problem many
times engineer came and at last head engineer came and told me this is
not feasible area and you are not able
to use this service. So i called customer care executive for
disconnection,But monthly is generated from your side.The
disconnection was not done from tikona.
Still i am getting bill generation email and sms,last month one bill
receiving person came to my home.
Instead of refunding intial deposit of 1200,Bill is getting generated
every month.No one comes to receive device and setup accessories.
I think there is some communication gap between all department of
tikona( Costomer care,Network department and Billing department) .
Kindly read the following mail conversation done with costumer care
and help me get my initial deposit back.
Detail of Sales Executive:-
Name:-Prasant
Mobile No:-[protected]
Id:[protected]
My Mobile No:-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ushasingh

from Mumbai, Maharashtra

Tikona — Refund of my deposit money

Hi,

I had requested just for a demo of ticona at my home to see how it is the salesmen that came put the wires to chow the speed. The demo was not satisfactory and i had not made up my mind to take the service i said i didnt want to make the payment but the salesman said unless there is a payment they cannot go ahead with anything so i gave them a cheque for the instalationas they said as soon as the money is paid the service will start i was promised in just few hours it will start.But it was weeks and they had debited money from my account and not started it hence i decided to cancel this and askd for a refund for my deposit money i had not even used the servise for single day.That was on 11th Dec 2010 and i was promised in 30 days i.e by latest 11 Jan i will recive my money but nothing happened then when i called them on 15th Jan to chk what is happening someone infromed me that the request was not put forward and the accounty was acitve so it will take another 30 days which is 11th Feb still nothing happened i called on 12th Feb 2011 to know whats happening and if anybody is going anything at all i was told that the req was given on 25th jan and not 15th Jan and when i said i had called on 15th jan not 25th Jan the agent refused to accpet this then i askd for the Supervisor Mr.Kapil Dev who didnt have any relevant answers for my questions and said that he will have the billing team call me by EOD 13th Feb ,even this didnt happen today is 14th Feb now i seriously dont know what to do but im not letting ticona have my money.If nothing will happen i will take legal steps or go to higher authority for this as they are just fooling people and lying every time i call

Usha Singh
[protected]

snakeeyes21

from Bengaluru, Karnataka

Exactly same issue has happened with me . I am goin in for a legal case with them will be trying to expose them in Media . I request even you to do the same.
You need to approach the consumer court with a Case details, any bills or reciept xerox of the connection . And file it . Its free of cost .
Regarding Media just mail the same details to Times Of India newspaper and NDTV .