[Resolved] Tikona — Fraud Company | |||||
To give a brief, I had got Tikona connection in the month of June 2013. And since day one I have launched complains regarding the technical issues. As Tikona team was unable to resolve the issues in my area, I had decided to disconnect the service with the refund been promised. Tikona said that the money will be refunded within 20 days! The disconnection was done soon (disconnected the service 1month since I got it), but there was no news regarding the refund. I have returned every equipment that was provided by the company. I have been launching complains regarding refund for 3 weeks now. I have never got any proper response from the team regarding refund. The only response I got was that the money will not be refunded. The same team had said that the money will be refunded within 20 days once the equipments have been returned. I have called Tikona support team almost every day! But it was of no use. I was only wasting my money on call this FRAUD and USELESS company! NEVER OPT FOR TIKONA BROADBAND SERVICE. THE COMPANY SHOULD BE CLOSED DOWN! Was this information helpful? | |||||
Nov 20, 2016 Complaint marked as Resolved Verified Support Jan 27, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services Verified Support Jun 11, 2012 Tikona Digital Networks Customer Care's response "Hello Sir We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services" Verified Support Jul 21, 2012 Tikona Digital Networks Customer Care's response "Dear Mr. Garg, We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. As discussed with you over the phone, you have received the refund cheque of Rs. 1100/-. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"" Regards, Tikona Services." | |||||
 14 Comments | |||||
Comments
This is Manoj and my Tikona ID is [protected].I bought ZMR plan and paid INR 3308.at that time Company's Executive told me that you can use 30 Gbs with the validity of 30 Months 2 Mbps Speed.After Installing I started to use the internet and I check my usage and I was socked because if suppose I used 5Mbs it shows 37 Mbs.Therefore, I visited company's local office but that people told me that you should to contact Customer Care to deactivate your service.
When I called up that people disconnected my calls after listening my problem.So,I mailed them but they informed me that there is no fault from our side so we can not give you money back.
Personally I am requesting to people kindly do not buy any Internet services from this company if you love your Hard Earned money because this company is not at all interested to give you after sales service.
When I called up that people disconnected my calls after listening my problem.So,I mailed them but they informed me that there is no fault from our side so we can not give you money back.
Personally I am requesting to people kindly do not buy any Internet services from this company if you love your Hard Earned money because this company is not at all interested to give you after sales service.
Tikona Broadband — Fraud
I made,on 8th January 2012, an online payment of Rs.1157/- for subscription to Tikona Broadband service. The Tikona server generated the confirmation receipt giving me an SRF number. I was also notified that they will contact me after creating my account for installation of the service. Now it has been 24 days and no such action has been initiated on their part. Restless calls to customer care are answered with a frustrating reply that they don't have any account in my name and they can't track my money. They just give me an assurance that they have transferred the matter to the concerned department which will get in touch with me, but the wait has been too long and there has been no communication from their part.Writing mails to the customer care has also resulted in similar response.
In this age when large number of ISPs are vying to attract customers, I feel cheated as Tikona neither has given a prompt service nor can it trace its mistake and take appropriate corrective action.
This irresponsible company is just sitting on my money without taking any action.
Regds,
Kamla Solanki
Hi,
On June 1st 2012, I talked to Mr. Deepanshu, phone no [protected], to install Tikona broadband at my place. He was very curious and immediately wanted to come to my place to explain the plan details, I said not today but come on saturday 2nd june. He could not wait that long and in the morning only he called me to come to explain me the plan details. I asked him to come. My whole point here is that he was in so much of hurry to get the confirmation and amount for the new connection from me. He said total of 1100 I will have to pay, 500 installation charges and remaining one month advance rent. I gave him the amount and he gave me the receipt. Since I wanted a wifi connection and I already had a wifi router, he took that with him for setting it up and he said he will bring it along with him when a person will come to install it with in 3 days. I got an email confirming that my username and password is created and engineer will visit not greater than next 48 hours. No body came and then on thursday I called Tikona care [protected], the person was very confident and assured me with in next 24 hours a person will visit my place and install it. The complaint no is [protected]. Not to my amazement, nobody came. Meanhile I had been trying to call Deepanshu, he picked my call once on monday and said that he got sick and he will talk to someone else and get it done. But when nobody called me back, I again called him, he never picked up my phone after that and messaged back that he can not take my call right now. Today I again called him, he did not pick up, I messaged him to give me somebody else's number, he messaged back that he is sick with Jaundice and I can call on below number. I called [protected]. The person was very rude to me. His tone was as if he is not even interested in listening to me. When I told him I have the request no, he said "theek hai request no dedo, dekhte hain phir baat karte hain kal" and he cut the phone. I again called him back, then he said "kyun deemag kharab kar rahe ho, request number le liya, ab dekhenggey... I said look at the way you are talking.. he said... deepanshu se hi baat karo, main kuch nahin kar sakata and cut the phone...
It been 8 days today and still I dont have it installed, I can understand that Deepanshu must be seriously ill, but he could not be the only person and there must be some back up?? and moreover, installation is done by technical team, he is a marketing guy....
Tikona is seriously a fraud company, they just take your money asap and then forget to give you customer service. They have my router and 1100 rs
I want my complete refund along with my wifi Router. I caution all the readers, do not go with this company.
My user name of Tikona is: [protected]
Phone no: [protected]
On June 1st 2012, I talked to Mr. Deepanshu, phone no [protected], to install Tikona broadband at my place. He was very curious and immediately wanted to come to my place to explain the plan details, I said not today but come on saturday 2nd june. He could not wait that long and in the morning only he called me to come to explain me the plan details. I asked him to come. My whole point here is that he was in so much of hurry to get the confirmation and amount for the new connection from me. He said total of 1100 I will have to pay, 500 installation charges and remaining one month advance rent. I gave him the amount and he gave me the receipt. Since I wanted a wifi connection and I already had a wifi router, he took that with him for setting it up and he said he will bring it along with him when a person will come to install it with in 3 days. I got an email confirming that my username and password is created and engineer will visit not greater than next 48 hours. No body came and then on thursday I called Tikona care [protected], the person was very confident and assured me with in next 24 hours a person will visit my place and install it. The complaint no is [protected]. Not to my amazement, nobody came. Meanhile I had been trying to call Deepanshu, he picked my call once on monday and said that he got sick and he will talk to someone else and get it done. But when nobody called me back, I again called him, he never picked up my phone after that and messaged back that he can not take my call right now. Today I again called him, he did not pick up, I messaged him to give me somebody else's number, he messaged back that he is sick with Jaundice and I can call on below number. I called [protected]. The person was very rude to me. His tone was as if he is not even interested in listening to me. When I told him I have the request no, he said "theek hai request no dedo, dekhte hain phir baat karte hain kal" and he cut the phone. I again called him back, then he said "kyun deemag kharab kar rahe ho, request number le liya, ab dekhenggey... I said look at the way you are talking.. he said... deepanshu se hi baat karo, main kuch nahin kar sakata and cut the phone...
It been 8 days today and still I dont have it installed, I can understand that Deepanshu must be seriously ill, but he could not be the only person and there must be some back up?? and moreover, installation is done by technical team, he is a marketing guy....
Tikona is seriously a fraud company, they just take your money asap and then forget to give you customer service. They have my router and 1100 rs
I want my complete refund along with my wifi Router. I caution all the readers, do not go with this company.
My user name of Tikona is: [protected]
Phone no: [protected]
Bad service... I took the connection in 27th Nov'2010 for six months. Due to bad service like not connecting for 5days & speed, I requested to disconnect on 14th may 2011. Customer care people took the request and disconnected in 2hours. But shocking thing is I got the call on 22 june 2012 i have a due of Rs.3794.00. This people are not telling me the date i raised for disconnection & over to that they are using bad words to make me to pay. I am lodging the compliment against tikona in consumer court in bangalore.I serious request dnt take tikona connection. Its really bad service.
Dear Abhijit,
Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL937 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.
Regards,
Tikona Care
Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL937 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.
Regards,
Tikona Care
Hi Team
My User ID is : [protected]
Looking forward to hear from you soon.
Regards
Abhijit Bangera
My User ID is : [protected]
Looking forward to hear from you soon.
Regards
Abhijit Bangera
I will wait for the refund to happen. I will definitely give a positive feedback "IF" the money is refunded.
Dear Mr. Bangera,
Greeting from Tikona
With regards to your disconnection request, we confirm that your Tikona Service account has been terminated and we have processed a refund cheque of Rs. 1628.15. The expected days for delivery of refund cheque to your office address will be within 15 to 20 working days.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care
Greeting from Tikona
With regards to your disconnection request, we confirm that your Tikona Service account has been terminated and we have processed a refund cheque of Rs. 1628.15. The expected days for delivery of refund cheque to your office address will be within 15 to 20 working days.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care
Dear Mr. Bangera,
Greetings from Tikona.
We have noted your concern and post your conversation with our team member on July 19, 2013 we confirm that the refund amount of Rs 1628.15 will be sent via cheque to the address as registered with us.
You will receive cheque in next 25 working days.
We appreciate your patience and kind support.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care.
Greetings from Tikona.
We have noted your concern and post your conversation with our team member on July 19, 2013 we confirm that the refund amount of Rs 1628.15 will be sent via cheque to the address as registered with us.
You will receive cheque in next 25 working days.
We appreciate your patience and kind support.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care.
Hello Tikona team,
I just get your connection before 5 days ago..but frequently its just get disconnected and ping have always issue..my user id is [protected]
my internet is not working from last 3 days but when i call them they just tell our technical person will visit your house and will resolve issue..
But no one is coming, they are just pathetic, ruthless and worst company.never go with this pathetic company tikona...
sales person are making fool and his name is shardul dave and his mobile no is
[protected]..
I suggest to all person who is thinking abt to go with tikona, dont think abt this pathetic company ..in tikona all are just joker with red hat.
I just get your connection before 5 days ago..but frequently its just get disconnected and ping have always issue..my user id is [protected]
my internet is not working from last 3 days but when i call them they just tell our technical person will visit your house and will resolve issue..
But no one is coming, they are just pathetic, ruthless and worst company.never go with this pathetic company tikona...
sales person are making fool and his name is shardul dave and his mobile no is
[protected]..
I suggest to all person who is thinking abt to go with tikona, dont think abt this pathetic company ..in tikona all are just joker with red hat.
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CZONE — TIKONA FRAUD
Hi everybody,This is for all to know that Tikona, Delhi is a complete fraud company.
I had applied for their internet connection service in Shastri Nagar, North Delhi Area-52.
Their representative came for the visit and told me that the connection can be installed and will work at my location. He asked for a cheque of Rs.500 which I gave in the name of 'Tikona Services'.
They had promised that the connection will be installed within 7 days. After several calls and reminders, their technical representative came after 14 days, only to tell me that my location is out of range, and that they will not able to do the installation.
He promised that my cheque will be duly returned.
Ok, I said, and decided to wait for the cheque to return. In the meantime, I was told that Mr. Abhinav (M:[protected]) is the manager of this area for Tikona.
I called him up and was told that the cheque will duly be posted back to me.
Well, One month after, I checked my bank statement only to find that the cheque had been put into my bank and had got cleared!
Tikona is a simply fraud company that you MUST AVOID AT ALL COSTS.
And at no cost, ever give them a postpaid cheque, because they seem to be out to making fool of people, and just grab your money.
BEWARE of such companies who do not respond to customer greivances, and take your money for a ride.