Tikona — Harashment

Address:

Thane, Maharashtra

Dear Sir/ Ma’am
This is Saumya Jena,
I had a Internet connection of Tikona in 2011. (User ID- [protected]) in Mumbai.
Then I got married in Nov 30th of 2012. I shifted to my new room in the month of November 2012 .
From mid of September 2012 I have not used the internet connection. Because the signal and the room relocation process. For this particular aspects I have informed to Tikona care but Tikona care executive visited my place but unable to resolve the issue. However I have relocated and gone for my marriage.
So I have not used the Tikona internet connection since October-2012 (User ID- [protected]).
As I was relocated I wanted to transfer my connection over in new residency. But for the period of 2month Tikona care was not bother about this.
One day One of Tikona care executive (Vinoy Opadhy-[protected]) called me to transfer the connection to my new room with the modem to my new residency.
He was told me that no need to pay any of previous bills as u has not used the connection for last two months. I will inform to them and block your account, And give me 2000 for installation +100 my service fee to give u a new connection with your wife name.
I was agreed on this proposal and got a new connection o[censored]ser ID-[protected].
After 9months till date[protected] no body from the Tikona customer care executive called me for my previous bill even I have checked the same in internet that previous ID was blocked seems.
Today[protected] Someone as Nadita Varme ([protected]-Tikona customer care Legal advisor) called me at 11:00 to pay the previous bill before 12:30 or els she will going case a file on me .
When I was checked in customer care the outstanding amount is showing 2714 .
When I was asked for the bill statement for Tikona customer care there in dilemma that how this was happened. And suggest me that not to worry we will not file a case on you and we will block the process. In more detail I asked them Then they told me that bill amount is of 1214 including the late fee and the modem charge is of 1500. Thing is that during the process of my new connection I was submitted the old modem to the Tikona customer care executive ((Vinoy Opadhy-[protected]).
Please resolve my issue the customer care of Tikona is harassing me like anything
Thank you for your kind support.
Kindest Regards
Saumya Jena
[protected]