[Resolved]  Tikona — Harassment & attempted cheating

Address:

Thane, Maharashtra

I had taken a prepaid internet connection from Tikona valid for 6 months on 21st Oct,2011paying Rs. 3639 (User ID No. [protected]). So the connection was supposed to be valid till 20th Apr 2012. However I shifted from the premises in Jan 2012. I called their customer service and informed them, and they told me that I donot need to disconnect, they will get the connection shifted to my new residence. I declined saying I donot need it in my new address, as I am already provided internet there. If they want they can contact the new tenant when they occupy, and ask them if they need it.
I was shocked to receive a bill of Rs.3059 in March 2012. I immediately wrote a mail demanding an explaination for this bill, but did not receive any reply. I then called up their call centre to explain the case, and also to ask, that since this is a prepaid connection, the bill is generated under what head ? Especially when I have already informed that I have left the place? The executive attending my call was ill-informed as always and told me my account is just showing a bill generated, but it does not show the head. It also does not show any disconnection request. I asked her to place a request immediately, which she did, and and also gave me the rqst no. 1-[protected].
After that I received numerous calls from various executives with the same content - "Why do you want to disconnect ? We can get the connection transferred to your new address"
For each of them I had the same reply "I shifted from the premises in Jan 2012, and I already have an internet connection in my new address". I also told them that I paid for 6 months, and used only 2-1/2 months. And on top of that I am receiving sms-es about paying another Rs.3059. All the callers were polite and each of them seemed to understand my point.They also informed me that the account shows zero usage since Feb'12. They told me that they will forward my complaint. Sometime around June these calls stopped coming, and I was relieved that my issue is resolved. But it was not. In August, I started receiving calls from goons who called themselves Tikona lawyers and using filthy language asked me to pay Rs. 3059, if I donot want to pay Rs. 2 lakhs. I went to the police, but they advised me not to pick these calls or just disconnect them.
Not satisfied, I wrote a mail to Tikona, narrating the entire story. I received a call from them after a few days, where again the same story was repeated. Hearing my side of the story (although everything was written in the mail) the caller simply told me that he will forward my request. This also happened 3 times. The funniest part is that after every conversation, I receive a mail, starting with " As discussed...", but the contents are totally in contradiction of what was discussed. Now the latest mail says that I have placed a disconnection request on 12th Aug'12. This rqst will be processed within 45 days after my clearing all outstanding dues, and after returning all equipments in working condition.

My points to the consumer forum are:
1. since I took a prepaid connection, paid for 6 months, and used for only 2'1/2 months, there is no outstanding.
2. Since I was never informed about any equipment that they are placing on the terrace, or wherever, I am not responsible for it, and hence will not pay for it.
3. If at all there is any equipment that they have placed at the building, whey did they not collect it in March, when I had placed my disconnecton rqst ? Why did they wait for 5 months before informing me that I am supposed to return it ? So that the rains can damage it completely, and they can claim damages ?

I have written all this in numerous mails addresses to their customer service, as well as their appellate authority S. Nair, but never got any reply to any of my questions. the standard response always being, "we will forward your complaint to the concerned department". I am writing to this website, hoping to get some positive action on the part of Tikona Digital Networks.

Ms. Jhimly Kar Hazra, Navi Mumbai