[Resolved]  Tikona — Harassment and Looting

Address:

Pune, Maharashtra

Firstly the connection had problems and my internet stopped working. This was in June 2012. My plan was Rs. 1100 per month. Then I had to log three separate complaints so that my issue could be fixed but no one was sent to service it and no one repaired it. So I called up customer care to disconnect it. He took my request and told me that my service has been disconnected and the device will be collected. So a person came and collected the device and did not provide me with a receipt. I didn't ask for one since I did not know that I would need one.

After one month another person from tikona calls and says that I have not paid my bill for June. I told the concerned person that I would pay only Pro-Rate till the date my internet was working. That person also conveyed to me that my connection has not been disconnected and that I am supposed to send a mail for the same.

Finally my connection was disconnected in July and I was asked to pay the entire amount for 2 months. I had to fight it out with tikona people and finally they agreed to send me a Pro-Rate bill. They told me the bill would be mailed to me. A bill has never been mailed to me till date.

Today their advocate calls and threatens to file a case and send me to jail if I do not pay up. When I called up customer care asking where is my bill so that I can pay it I was informed that my mail id is wrongly registered with tikona hence I didn't receive a mail and also that I haven't returned the device hence I would have to pay Rs. 1500 fine.

So kindly help me out here. I was told by their Customer Care executive Ms. Nidhi Awasthi that it is not my fault that I do not have a receipt since their person who took the device didn't give one but since I do not have a receipt they have the right to charge me Rs. 1500. So basically they are out rightly looting me.

I have been threatened. I have wasted my time attending and calling up customer care and finally they ask me to pay for something which is not my fault and has been acknowledged by their own customer care executive.

So should I lodge an FIR against this company for looting me or a Case in Consumer Court for harassing me? Kindly let me know at the earliest.

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