[Resolved] Tikona — Harassment, Asking to Pay bill even after disconnection | |||
I have used Tikona for more than one and half year ( User Id [protected], In month March the internet didn't work well for whole month, it was connecting and disconnecting frequently and I couldn't able to use it. I have given complaint lot of time from 27 march to 3 April 2013, Issue was not resolved for a week. I also sent a mail to Customer care regarding the issue, They didn't respond to that. On 04 April Technical Engineer came to my home , checked the connection and asked go for disconnection , as signal is very will, internet will not work I have asked customer care for termination of the connection, They started this process from 09 April 2013, and they closed it on 20 April 2013. They have taken their instrument and modem also. Next month they have sent bill for April month where I have not used internet as it was not working. When I have asked the customer care they are replaying since you have used net on 26-27 March 2013 , you have to pay bill for whole month I have asked to adjust the bill to my usage rather than generating the bill for whole month where the usage is NILL, Customer care has replied very rashly saying "we will not going to do that you have to pay and disconnected the call" Tikona has collected Rs 899 from me on 14 july 2012 for plan migration to 1Mbps plan as advance rental. They are not considering that amount also. They are threatening me with calls that till I will not settle the amount every month the bill will be generating for my account. Please help regarding this Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Nov 29, 2011 Tikona Digital Networks Customer Care's response HI Mr.MohanThank you for your mail, We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours. Regards Tikona Services Verified Support Dec 23, 2011 Tikona Digital Networks Customer Care's response Hi Mr.Mohan We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our billing team has gone through the details With reference to your complaint that connection was not working since last 2 months, waiver has been passed which will be reflecting in current months bill. User Id:- [protected], Name:- MOHAN BAGWE. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards Tikona Services | |||
 8 Comments | |||
Comments
this all complaintas may be true because i am also facing problem with this company..
Hi Savan,
We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID / Billing Account Number for us to look into the issue and get back to you.
- Tikona Digital
We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID / Billing Account Number for us to look into the issue and get back to you.
- Tikona Digital
Tikona Broadband — Bill Issue (Overcharged even after disconnection)
After continuous email about the billing complaint I'm being harassed by phone calls and messages to pay the bill. The bill for the month I have not used internet connection and asked for disconnection.I have sent an email also conveyed over phone. They are asking to pay.
Not only this, they have also added the bill for wireless modem which I never received.
I asked for connection on 26/Feb/2011 but made disconnection request on 23/Mar/2011. Why should I pay the bill for April???
After repeated emails I see no action from Tikona.
Regards,
Apurv
Worst Worst Worst...Internet service provider I have ever seen...Dont go for it otherwise you will loose both, money and time...
Tikona — BILL BEING CHARGED EVEN AFTER DISCONNECTION
HI I have asked for Tikona Services disconnection 3 months earlier & even after Disconnection I'm still getting bills for not even using Internet.My Consumer No [protected] .I had given more than 5 mails for disconnection .I have been harassed mentally by Tikona.
Getting unidentified network regularly
Getting unidentified network regularly. Service engineer reported issues in my laptop. But I have tested in other laptop but issue remain same.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Tikona Broadband — wrong bill amount since half an year
i purchased a tikona broadband since past six month and i applied for a wifi modem.but i had not use this service as it was not installed to my home.but from there(six months) they are applying charges for that modem every month..i complained about it so many times but there is no result of it.so please take care when taking this tikona services..and i requested all who wants to take tiikona services please choose another service.