[Resolved] Tikona — no service after taking money/pathetic customer care support

uvaibhav mishra

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/ Madam,

SINCE INSTALLATION AND NOT ABLE TO USE INTERNET EVEN FOR A SINGLE DAY WITH ANY PROBLEM.

Connection installed on date 22/11/11- worked good
23/11/11 - internet not connected- LAN cable was failed
24/11/11- LAn cable changed by technician-worked good
25/11/11-not aquiring network-complained on custopmer care-told to wait for next day
26/11/11 - custonmer care said fault in access point due to power failure-wait for 8 hours
26/11/11-I asked tech team to disconnect the internet and take back your device.
no call back and no technician has come yet.

Please get retention done soonest possible and please refund my Rs. 1100, as I am highly disaapointed with service of TIKONA digital networks and pathetic call centre.

after taking money they should not fool around people, I want to get compensation for moral disturbance and wastage of time by relying on them.

ARTI MISHRA
USER ID: [protected]

M:[protected]

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Nov 28, 2016

Complaint marked as Resolved

Verified Support

Nov 29, 2011

Tikona Digital Networks Customer Care's response Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.[protected]@gmail.com

Regards
Tikona Services

Verified Support

Nov 29, 2011

Tikona Digital Networks Customer Care's response Hi Arti

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our Billing team has gone through the details with reference to your complaint for refund, as per update Refund is not applicable to your TIKONA ID as there is usage of 754.34 MB and usage is till date. But still if you do not want to continue kindly raised disconnection TT at our Customer care or forward the mail to [protected]@tikona.in, after disconnection still refund will be not applicable as per refund policy.

Regards
Tikona Services