Tikona Internet Service — No Refund

Address:

Indore, Madhya Pradesh

Dear Sir,
I am rather constrained to inform you that I had applied for Tikona internet connection way back on 26th June 2010. I even paid Rs.500 in advance for this connection. Then there was no sign of any body, no one came for installation as promised. Some how with great persuasion, it was supposed to have been installed on 29th of June 2010, But this never worked.
There were no Engineers available. As I was promised I will get the prompt service, unfortunately they never stuck to their promise and that agreement never worked. In spite of my repeated visits to their office, in Industry House, at Bombay Agra road Indore. Nobody had the curtsy, even to talk to me. I have made “N” No. of complaints to customer care, the results were quite discouraging and frustrating.
Finally I opted for disconnection of the said internet and asked for refund of my money. I was promised that I will get the refund in about a week’s time, but this was then extended and was I told that the cheque will reach me after 45 days.
Now it is about 4 months that have passed. I have not received the said cheque of my refund. I don’t know whether this is the culture of this good company!
Now I only pray, please look into the matter personally and arrange to have my money refunded at the earliest. I am sure I won’t have to knock the door of Law.
Regards,
Yours Sincerely,
K L Ganju,
197, Srinagar Colony, Main Indore 452018
Mob: [protected] Email ID [protected]@hotmail.com