Tikona — Internet Service Problem

Address:

Surat, Gujarat

I applied for a 6months net plan on[protected] at Rs.3000. From[protected] I was unable to access internet because of some feasibility problems. Many a times an engineer from Tikona paid a visit to my house and confirmed that I shall not be getting access to internet so he advised me to apply for disconnection. From[protected] daily I call to the customer care and ask for disconnection and daily he asks for 48hrs. time for the disconnection process. Now my position is that neither I am getting access to internet nor the Tikona is willing to disconnect my account and give me refund for the last one month. Can somebody help me?