[Resolved]  Tikona / Internet Service Provider — Cheated BY TIKONA(My Account No: [protected])

Address:

Bangalore, Karnataka

I am writing this e-mail to you with so much pain/ regret/ disappointment that I choose an Internet provider like Tikona. The way these guys have cheated me and many more customers is really commendable.

My Account No: [protected](This account is in wife’s Name: Shashwati Panigrahi).

I had requested for WIFI connection in May 2011 through customer care and was promised it to be activated in a week’s time. The funny part is no one has turned up yet to give me the WIFI connection. However I have been charged with 75 /- extra per month for WIFI regularly from June 2011 till date. I came to know this cheating story of theirs in the December 2011 and called up to their call center, they said it will be fixed as your WIFI is not activated. After that I have called several times to their call center and once spoke to one of theisr call center supervisor (Miss. Poonam as told to me). She promised me that the same will be fixed in next 48 hours. I have lost all patience and coolness because of this. Every time they people have enough story to tell to the customer. How these guys function really and looks like it’s a baseless organization. Do they have proper equipped individual to work.

Every bill has 75 /- extra for WIFI till date. No action has been taken or will be taken I am sure from their end. Finally I am deciding to take you guys to consumer court for this sort of day light cheating.

Now onwards I have started paying the bill without 75 /- WIFI charge. But I see still the previous bill is getting appended to the bill. And I tried making many calls to the call center for this. I try to explain this to these guys but they hardly understand anything.


Thanks,
Tarun