[Resolved]  Tikona Internet Service Provider — Internet is never working and Mental harassment by Customer care service

Address:

Pune, Maharashtra

Hi,
I am facing serious mental harassment by Tikona Internet Servire provider. I am using 699 unlimited (so called) plans by tikona last four months. My tikona Id is [protected]. But ever since I took the connection I have never used it continuously. In a month only hardly it works for 15 days. Rest of the days it never connects. I never contacted them as I never got a chance to use it fullest, but since 28th August I started reporting the incidents to the toll free number[protected]. But ever since then I faced harassment of life time. The issue was simpler as I do have some technical understanding, I reported in each and every request as
“After 7:30 due to high usage of internet, I cannot log in to the internet, low network issue. Also as I am working professional I always come home by 8:30 – 9 pm and internet never works. Before that as in on weekends during the day time it works ok… not desired speed too”
Even little educated person would understand this problem, but for that problem I started reporting officially since 28th August. The issue is still not resolved. Please find bellow the ticket numbers and the details.
Ticket No Date Status Resolution No of minutes I talked
1-[protected] 28th Aug Closed No 20 mnts
1-[protected] 31th Aug Closed No 20 mnts
1-[protected] 15th Sept Closed No 20 mnts
1-[protected] 15th Sept Closed No 20 mnts
1-[protected] 17th Sept Closed No 45 mnts
1-[protected] 17th Sept Closed No 20 mnts
1-[protected] 17th Sept Closed No 20 mnts
1-[protected] 20th Sept In Progress No 20 mnts

Their IVR system is so wonderful that only after 12 minutes waiting some guy will pick up the call and create a request. I have spent almost more than 20 minutes in every call but round figure I am taking hence I have mentioned 20 minutes. Every requests required field engineer visit and it was auto closed without taking any action. No one visited my place till now. As of now I am not claiming for the service which I supposed to get after paying 800 rupees per month. It’s purely harassment is being done by customer care executives, field engineers & senior technical persons. As they have called me only once even though every request I have requested them to talk with me. After coming from the whole tough day office I call them and they give me no input. More than 3 hours I talked with them and I got mental harassment and stress only. I want a proper advocate who can guide me how can I claim this harassment issue.
For all the number of requests they always gave different reasons which indicate that people who talks on phone are not educated. Or they don’t pass proper information to the field engineer/senior people. Or the entire company works on this model. Like cheating consumer by giving name of the plans and don’t provide the service and make them fool.
Please don’t use the Tikona service in life forever. They are biggest cheater in any service industry I have ever seen in my life. I have posted this thread using my mobile internet as it is not working still. I am sure it will never work. I want seriously want an advocate who can teach these people proper lessons. I am ready to pay whatever money it costs to me.

My Cell no is :[protected]
Email : [protected]@gmail.com
Tikona ID : [protected]