[Resolved]  Tikona / Internet Service Provider — Service / Refund

Address:

Mumbai City, Maharashtra

Dear Sir,

I had applied for an Internet connection on 29-Mar-12 and paid Rs. 3300 - Rs. 3250 by vouchers and TRs. 50 in cash. Basis the full payment of Rs. 3300 I was given a cinsumer ID. I followed up for instalaltion and was being promised installation on various time lines but no one from Tikona turned up. After after religious followup for installation, I was told that there was network issue in the area where I live so I would be refunded full amont.

Posty this on 19-April-12 I was sent an email informing that cheque is disptached for refund but till date I ahve not received it. On regular followup for reund, on 01-May-12 I was told that cheque is bieng sent on 01-May-12 and it wouold reach in 30 days. the chequer being sent is only for 3250 i.e. amount paid by voucher. I wonder why can't they internally check - how a customer ID was given if payment was not made in full?

For a local delivery of cheque, all courier comonies take one day - but this doesnt seem to e the case with Tikona. I ahve also offetred to collect the chequ in person but to delay the refund they have not accepted it.

In last one and half month (from 20-Mar-12 to till date) I have made numerous calls - first for installation and now for refund.

They have even ignored my written email where I told them that I would approch consumer court - suggests how customer centric they are.


Regadrs,
Chetan