[Resolved]  Tikona — Intimidating calls asking to huge sum of money towards settlement

Address:

Pune, Maharashtra

Hi Sir/Ma'am,

I was using Tikona Internet Service in the year of 2012. I was very disappointed because of frequent incidents of poor/no service.

I had stopped using the service from 23rd August 2012 (originally because of technical fault in Tikona system).

I was promised a resolution by Tikona customer care representative over phone but there was nothing happening from Tikona's end to get the issue resolved. After numerous calls to Tikona customer care and great disappointment I wrote an email to Tikona on 4th Sep 2012 requesting disconnection. I sent a reminder to Tikona on 12th Oct requesting them to start/expedite the disconnection process. This email was acknowledged on the next day but followed by no action.

All throughout the period from Sep 2012 to Dec 2012 (approximately) I received numerous calls from Tikona to pressurize me to pay bills generated for months after Aug 2012, which I think is unjustifiable when I had already paid all the bills generated till Aug 2012 month while I was using the service. I used to explain my case to every caller and used to request them to process the disconnection request, which still hasn't happened. After a while I stopped answering to Tikona calls just to keep myself from the added pain.

Now today, on 14th May 2013 I received a call from a person calling herself a Senior Delhi High Court Lawyer. According to her Tikona wants to sue me in Delhi High Court and I must pay Tikona Rs. 5740 (approx.) for outside of court settlement. I could understand that the call was made by a Tikona personal faking to be government official and think of the act as supremely condemnable, highly unethical, unjustified and unnecessary.

My experience with Tikona was never better and these calls have made it worst. I feel that no other customer should go through such suffering and intimidation. I humbly urge you to take action to prevent this from happening with rest of the customers and to settle my case as well.

Hoping for justice.

Regards,
Harshad
Mo-[protected]

PS: I have email communication mentioned above with me and can present it to you.