[Resolved] Tikona — Is tikona right decision for me? or cheating with me ? | |||
I am customer of tikona broadband from last 2 months. I am getting many problems, every day to every week. First two weeks, my internet was suffered from technical issue. 2-4 technical guys has visited my home. But after 7-8 calls to customer care, has given a right person for solve the issue. Next week, i have loss my internet speed because the marketing person (who has visited first time for connection) has cheated me. Customer care person told me that my plan is not unlimited plan. I am not aware about it because i have purchased the unlimited plan from tikona marketing guy. I have made complaint via Email, Call to customer care. Every time,they are assigning me a complain number and updating status as closed. I dont know, what is going on. I have wrote an email to tikona superior person, but all was in vain. Ohh..one more issue.. I have one website of my client and i am not able to open at my browser via TIKONA connection. I have made complain about it. The satisfactory answer was that i have to give apx 10 same sites (which is not open at my browser) to TIKONA, so they will help me. Now i have got a good bill from their side. What to do now? I have to pay or kick out. My ID [protected] Please help me.. Was this information helpful? | |||
Nov 23, 2016 Complaint marked as Resolved Verified Support Jan 27, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services Verified Support Jul 12, 2012 Tikona Digital Networks Customer Care's response "Hello SirWe thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. Please be patient and help us serve you better. Thank You, Tikona Services" Verified Support Jul 26, 2012 Tikona Digital Networks Customer Care's response "Dear Mr. Singh, We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. As per our conversation with you on 12th July 2012, we would like to informed that we have assigned a technical complaint regarding login issue on particular website. also would like to inform that the issue will get resolve within 24 Hrs. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"" Regards, Tikona services." | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona — cheating with me
Dear Team,I have applied ([protected]) for the new connection for which Mr. Vinay (Sales exe id no:[protected] from Bhandup (W), mobile no: [protected] had come to me for filling my form on
9th Dec 2011. While filling the form I was assured by him that I just have to pay Rs.1500/- for yearly subscription of your Wi-Fi service.
Further I was also assured that the connection will be activated in 2 days.
When I called him yesterday on the above mentioned mobile no. He informed me that I have to pay an additional Rs.1000/- in order to get the connection activated. When I
Refused to pay, he said I have to at least Rs.500/-.
I feel cheated for this and puts an impression that I am not dealing with professionals. Request you to kindly look into the matter.
Thanks & Regards
Avinash Waman.