[Resolved]  Tikona — unusual demand of payment

Address:

Mumbai City, Maharashtra

Hi iam Rajib Guin software engineer stay at mira road. iam using tikona internet service userid-[protected].
for past 6 month iam using there broadband service service type 'Fixed Monthly Charge Plan FUL599 512Kbps'. per month charges 662 rs.

from the starting only i do have problem with them..as plan say i use to get 520 kbps speed but hardly getting 250-290 kbps.that ok with me but ...the main problem is in august month they have packet lost issue in mira road and they didn't provided service for more the 7 day i have complain to the mira road branch head he has written mail regarding this and promise me to adjust this 7 days not providing service in the billing system.

And when i receive the bill the amount was the same as normal and no adjustment has been made.with that they have added extra charges for late billing too.

after discussion this issue with branch head he suggest me to deposit a cheque of 23 days service that was 475 rs and i made it through ....but the cheque has not been en cash till date..after inquiry with them they told the cheque was bounce ,but after checking with bank they told me that cheque was not bounce.

next month they send me a billing of more then 1300 including all extra and late fee.

i have started giving my monthly billing as usual.

but they cross there limit when they disconnect my service and told me to do the pending amount .

some how i have clear all the due on 12 nov this month,but he shocking thing was they again send the billing of 528 rs yesterday.

iam really get fed up with there service and this guys dint send the email or post bill detail they just send sms writing pay bill of rs so-so.

this is ridicules i have suffer a lot because of this guys and need an explanation for this miss lead ..

other wise i need to file a case against them.

Regards,

Rajib Guin
mobile -[protected]