Tikona — My payment is lost in Tikona Crisis Please Help...

Dear Sir/Madam,

Please Help!

I am the old customer of Tikona, and I disconnected my connection last year in April after that now I applied for new connection on 20 July 2012. I made online payment of Rs. 2246.08 but after two days I got a call from Tikona that my bill is pending and they are adjusting the payment in my last bill. I explain that I don’t have to pay any amount to Tikona for any last bills. Then I made a complaint in customer care and to local agents from both side I got response that I don’t have to pay any amount to Tikona and they also told me that they are closing my new account and I can use my old account but I was getting the old plan FUL799 with 750kbps then I complaint for the speed because I applied for 2mbps plan and now everyone tell me different story and local area staff are not tacking my calls.

Pramod Kumar Singh ([protected])