[Resolved]  Tikona — Network Disconnected

Address:

Pune, Maharashtra

I've been having a lot of problems with Tikona but this one is really causing some pain to me. Since Saturday 22nd Sept my connection is down. My PC shows network as disconnected. I tried changing the LAN cable and also trying with my Laptop but same issues. That means LAN cable is perfect and my PC LAN card is working perfectly. I registered a complaint on Monday 24th - 1-[protected]. They sent a technician to my home on 25rd. But the annoying thing is that I got an SMS stating that the complain has been resolved as soon as that technician entered my house. He was not much knowledgable person as all he did was change my LAN cable and check and change my Tikona device and check. But that did not solve the problem. He went off stating tht he'll come back on 26th with a bundle of CAT5 cable which he'll use to replace the cabling coming to home from terrace device.
On 26th when I called Tikona Customercare, the update I got was that the main Tower in my Area is down. What ???? If that is the case when I had called on 24th they had told me that they were able to reach a tower in my area and confirmed to me that the problem would be in cabling only. And now they are saying the Tower is down.
I'm still without a solution and customercare is not giving any kind of assurance.