[Resolved]  Tikona — Cancellation of Service

Address:

North West Delhi, Delhi

I have been trying to discontinue my services from the past 6 days since I have never used the service since the time of installation due to devices not working post installation. I called the Customer Service for help for atleast 20-25 times but no one was able to help. Everytime I made a call, I was told a different story. Hence, finally I gave up and wanted to discontinue my services at the earliest and get a refund (Rs.1047) for something I did not use. I was given a complaint # and was asked to draft a mail to the Tikona Customer Service. I did that and I got an email from the Tikona team saying that someone will assist me from their team. However nothing has been taken care of so far and I am pissed off big time.

Please find below the snapshot of the mail that I drafted to cancel my service.

Discontinuation of Service - Tikona ID [protected]


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[Busy] N Talreja to customercare

show details Aug 14 (6 days ago)

Hi,

This is in regards to the Tikona ID [protected] registered under the
name of Narayan Kumar Talreja. I want to discontinue your services
effective immediately for which I have already registered a complaint
in your customer service. The request no. is 1-[protected]. I want to
discontinue with your services and want to get a refund of Rs.1047
(chq no. 094607) which I did pay at the time of availing your service.
I never used your service, therefore I shouldn't be paying for
something which I haven't used except for the time when the connection
was installed at my place.

Appreciate your help in advance.

--
Thanks & Regards
Narayan K Talreja
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Customercare to me

show details Aug 14 (6 days ago)


Dear Mr. Talerja,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



We would like to inform that, the disconnected request has been forwarded to the concerned department for necessary action.



In case of any further assistance, please call us at [protected] (1800 20 WIBRO) or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services,



Regards,

Purandar Shanmuga G
Tikona Care

W: www.tikona.in