[Resolved]  Tikona — No disconnection No refund

Tikona — Not Disconnected and No Refund

Hi Sir/Ma’m,

I have took the Tikona Connection on Sep 24, 2011. After Sep 30, 2011 I was not able to use the Internet for a simple reason, there is no signal at all. Many Service Engineers visited and try to troubleshoot this problem, finally it has been diagnosed that in my place there is no feasibility of Tikona. So I have raised a request for Disconnection on October 20,2011.
Find my Below details :

Name : Ashok Raman
Disconnection Details:
First Disconnection requested Date : 20th October 2011
First Disconnection reference number : 1-[protected]
Your Valuable customer care people has closed this request without asking me. So I have raised a new Request for disconnection:
Second Disconnection requested Date : 10th November 2011
Second Disconnection reference number :[protected]

Device has been collected from my home on : 14th November 2011 by a person whose mobile number ([protected]) & ([protected])

The device has been taken from my home almost a month back, I just called the Tikona customer care to ask about my refund, they are mentioning that this Request is still open. I wanted to know why you people didn’t close this request? What is the reason behind? I have come across lot of trouble because of you people negligent work, which I haven’t seen any ISPs.

The problem I came across because of you guys negligence are
First is without my knowledge they have closed my Service Request. Second is without checking the feasibility they have provided the Connection and took 1000rupees from me. Third is I have raised a Disconnection request which ideally should have disconnected in 7 days as per SLA of Tikona, but they took more than 2 months, still it is not disconnected. Fourth is Tikona care officers behaved in a Harsh way when I wanted to ask about my refund and disconnection status. I have every proof of all these issues as well.

So, without fail I wanted my disconnection request to be closed and I wanted the refund for the same. Please respond without fail.

Thanks & Regards
Ashok

Hi, I am Sarita from Kochi and I took a Tikona connection around a month back. I am absolutely amazed at the speed at which I am able to access the internet, it’s simply awesome. With my previous ISP, I used to be frustrated all the time, as the network would just remain down half the time. I really have to thank my friend who recommended that I get a Tikona Broadband connection. I really have to say that these guys are doing a terrific job.

Don't PAY Anything to...TIKONA BROADBAND SCHEME...